Given my history in retail and retail management I tolerate more abuse that the next person. I understand register problems and being short handed especially during the holiday season with extended hours and constant changing of signs and ads to reflect the door buster or blue light special of the day or hour, but I will not be disrespected by any associate or even worse manager. My time is valuable especially when I have my impatient husband and two children in toe (ages six and one). Having them wait for 10 minutes is life shattering, especially after a photo session, but expecting a pleasant ride home after the additional 45 minutes of mommy standing at a register waiting for a Sears manager to troubleshoot a register issue is comical. The only thing that makes it “funnier” is that the elusive manager, Alta, that finally appeared after four pages through the store for assistance solution was, “Just turn it on/off”. Do you know what would have made this issue disappear and no one would be hearing my story? If Alta would have simple said, “I am sorry”. That is right she never said a word to me let alone an apology for my loss of time! If Sears provides a service and collects the revenue from that service (portrait studio) then those associates and customers deserve the same level of support that would be given to the associate at the electronics register 50 feet away. After the first two pages on the intercom someone should have at least called the portrait studio to see if they could have fixed the problem over the phone. The fact that it took two additional pages for anyone to appear and the level of service I received from her is appalling. As you can tell I am a patient person, I don’t know how many people would have waited 45 minutes to hand over their money after the abuse I received, and I will be patiently writing my complaint, posting to every social network or website I can find, and calling the store until I receive an apology that is worth my time.
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