I would like to complain about Sears Portrait Studios. I took family pictures a Sears, which was an awful experience, photographer was very unprofessional and helping 3 families at the same time. I had to come back a later time to order the pictures because she was so busy. I had a coupon for $2.99 for 8x11. I ordered several of those photos and a portrait study for about $160.00. I gave my credit card to the sales associate and paid.
I walked out and realized the total was incorrect (I was not given an itemized receipt, just a total) I immediately called (less than 5 minuets after I left) and spoke to the sales associate to inform her I have been over charged. She than explained that some of the 8x11 are digitally enhanced and not $2.99 and the others could not be honored at $2.99 because she was having trouble entering it in the register.
I was outraged; she did not say any of this at the register. I told her to cancel all the 8x11. She than said no problem, I can't do it know but a manager will be able to in the morning. I spoke to the manager the next day and she agreed to the refund of the 8x11 (I was spending $170.00 on the portrait study), we agreed I would get the refund when the other pictures were ready to be picked up.
After a few weeks, they send back the portrait study due to poor quality, I had to wait a few more weeks and I was finally called to pick them up. I went to Sears and the portrait study was again of poor quality (nothing worth $170.00!) the sales associate agreed and referred to the pictures as "over pixeled" and said it could be fixed which had to be send back again. I asked for the refund on the 8x11, she explained she could not give the refund but a manager would be able to do it.
I was outraged again because I did not want to drive back or have to wait a few more weeks again. She explained I did not have drive back and the manager would be able to do it over the phone. She wrote down my receipt number and phone number.
I received a call from the same sales associate later that day. She said they can not refund my money. I was outraged again. I demanded to speak to the manager, she said there was no need, than I said I want to speak to the store manager, she replied the store manager could not help me out because the portrait studio is not affiliated with Sear or their policy and the Sears 90 day return policy does not apply to them.
I was never informed when I took the pictures or paid for them or on my receipt that this is not a Sears company and this was a final sale with no returns.
I called the corporate office with no results, I spoke to the regional manager Joe Johnson and with his help he put me in contact with the store manager Chris James which said I would get my refund.
After waiting a few days, the portrait manager called and said they could not agree with the decision I made with the store manager. I never got my refund, now the regional manager won't return my calls. I have paid nearly $300.00 and received nothing but bad service and they are not able to fix the "over pixeled" blotchy looking portrait study.
Do not go to sears!!
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