Nov. of 2011 I sent a defective phone device to Verizon and receipt a replacement. Up to now on their system it keeps on showing every month that this device hasn't been sent on my side. I have provide tracking # of defective device sent on third week of Nov. 2011. This data has been confirm by Verizon side that defective phone has been confirm of receipt twice. I have been confirm and a credit applies to my account and charges are deleted. This is third time that this shows again in my bill charging me $319 for a defective device not receipt as per Verizon's system. I have all proof to show I have sent the return defective device as per request and I do not understand why I am being charge over and over the same device previous receipt this has become a problem already.
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