Verizon Wireless Lost a broken MIFI unit retured through their shipping service. After repeated inquiries to remove the charge from my bill they have discontinued my service. I have spent hours trying to fix this situation; paid active monthy bill and continue to call in and try to rectify this situation. I requested a supervisor during the last call and was denied access to the supervisor to discuss resolution. The customer service representative stated the wrong paper work was filed to track the device. She requested my only option was to get in my car and go to a store to fill out the right paperwork to track the device. She stated the systems were down and could not look up the tracking information and that she could not do anything for me. Again I asked for a supervisor to request a credit for the time wasted or the lost device. This has gone on since October. The representative again stated they would put in another tracking number.
Tracking Number: FedEx Tag: October 4th
Return Shipping Label: 874290038870
Search completed for device by number above and not found in the warehouse:
Search to see if the device was used on any other account
Results produced not being used on any other accounts
Serial Number of old device - 09113690453
Enter 2nd Defill form (71367469) request on sent in from customer service 1-23-11.
Februay 13
Th service is cancelled do to the fee for the device. I asked the rep to cancel my service and she stated I did not need to send the device back and that I paid for the device in June. She stated I need to pay $140.00 early cancellation fee. I reminded her Verizon cancelled the service and are not providing servie and have broken our agreement. I have requested this charge to be fixed for months.
My expectations: If Verizon want my business either way their investigation comes back for the device and for the customer service nightmare.
Daniel R. Bissonnette
505-417-3816
[email protected]
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