Complaint / Review
Home Warranty of America
Oven failed on first use, repair claim denied twice

The first time I used my oven, it quit in the middle of cooking. I only noticed that it quit because I heard a pop and saw the display go blank. I submitted the claim but was denied on the grounds that it was not normal wear and tear. I was told to send the inspection report.

I left a phone message with my rep, Juana, asking for the correct email address to send the report to. That call was never returned. When I finally did reach Juana, I emailed the report. I was told it was reviewed by management and rejected again for the same reason.