I contacted Mr Mercer in September to discuss his VISA service. Looked at his web site and decided which package I wanted. I decided to buy the $900.00 service but since I could not afford the full amount MYK! VISA allows for four payments of $300.00 each totaling $1200.00 I traveled to the Philippines for the first two weeks of October. I paid Robert mercer $300.00 upon my return.
On 10-20-11. Due to increasing problems between myself and my fiance, I decided not to file a petition for fiance visa.in discussion with Mr Mercer we agreed that he should keep the $300.00 on my account since I was planning another trip and would likely need the service in the near future. No petition was filed. Mr. Mercer had done nothing except for phone calls wherein we discussed the situation.
I went back to the Philippines in Feb. And March. Upon my return I discussed a new petition with Mr. Mercer.in the meantime I paid him another $300.00 by check. The petition was filed on 4/27. When I received the Notice of Action from USCIS, it did not have the fiances middle name. Mr Mercer was not attentive and left it out.
When I spoke to him to him about this, he said he would write a letter to the Dept. Of State at a later date. This clearly would delay the process. I took the bull by the horns, called USCIS myself. I explained everything to them. They fixed the problem in 2 days. Sent me a text and email to confirm it. Mr Mercer did nothing. Nothing seems to be what he likes to do. Once again problems arose with this fiance.
Details on request. I asked Mr. Mercer to write a letter requesting withdrawal of that petition. He mailed the letter on Aug. 1. He did not send it return receipt, or with nay kind of tracking number. This is common knowledge when dealing with large organizations and of all people Mr. Mercer should know that.
Ten days later USCIS had no such letter and could not find the letter. They suggested that I send it again. He did that. Ten days later they had still not found it, received it etc. They suggested I wait and send an email. Mr Mercer was not helpful at all. He also suggested that I wait.
We did not know if USCIS received the letter or not due to Mercers incompetence and apparent lack of knowledge of something that he claims to be his business. Again I took action on my own. I called USCIS until I found a customer service Rep. Who told me exactly what to do to have the petition withdrawn. I followed his instructions and in 48 hours action was taken. Petition withdrawn on 9/26.
I spoke to Mercer immediately. He said he would file a new petition that I had ready and have it to me in two business days. That petition was never completed. Never. Mercer now had $900.00 of my money and earned a very small portion of it since most of the work occurs towards the end of the process.
Throughout Mercer has always had excuses for less then timely responses. He tends to be dramatic and he exaggerates. Bottom line he is not doing what he was paid to do. I have many, many emails documenting attempts for Mercer to complete the petition. He never did. He had many excuses too. So from 9/26 mercer did nothing.
Finally now into October I told Mercer to send me a copy of my file so I could file with another company and not have to start from zero. This he did. Effectively signaling his intentions to keep the money and do no more on my behalf. I have some of my comments listed below. They reflect efforts on my part to get the petition out.
I noticed that Mercer was signing onto his face book account less and less. Every two weeks and more if that frequent. He was continuing to take money from others who did not know that he is in effect a thief. He promised services that were never completed and kept my money.
I am not alone. I found a long angry post on face book asking Mercer to return their money. He messed up in some way that caused that client allot of troubles. According to her Mercer told her he is a lawyer.By the time I could get a copy of that complaint Mercer had closed his Face Book page and his web site.
Since at least 10-17-11 the phone number on his MYK1VISA website Was not operational. His personal number yielded that his mail box was full. He was gone. I would like Mercer to return $600.00 of the $900.00 he has received.
I had to hire another company that cost me an additional $300.00 All in all I lost all of August, September, and October. Precious time I can never recover. Even at the end I maintained a professional and cordial tone with Mercer. I did not know he intended to act in dishonest way.
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