Our company received a call this morning from someone asking for the owner. I asked for the person's name, which he gave me. Since I did not recognize the name, I asked who the person was with. He stated he was with the Kansas State Troopers Association. When I told him the owner was not available, he hung up. We have Caller ID. The telephone number that came up was 757-486-7400, name unavailable. I knew this wasn't a Kansas area code, so I did a reverse phone directory search. The listing is for:
Contract Communications, Inc.
3630 S. Plazw Trl
Virginia Beach, VA 23452-3310
I did an Internet search and found their website:
Http://www.contractco.com/
I also found this information while doing the search from the BBB:
Contract Companies
3630 S Plaza Trl
Virginia Beach, VA 23452
(Yahoo Map)
General Information
Original Business Start Date: January 1975
Type of Entity: Corporation
Principal: Mr. James P. Wootton President
Customer Contact: Ms. Valorie Craigen Rose Dir Customer Affairs
Phone Number: (757) 486-7400
Fax Number: (757) 631-2056
Membership Status: Yes
Type-of-Business Classification: Telemarketing Service (s)
Website Address: http://www.contractco.com
Better Business Bureau
Of Greater Hampton Roads, Inc. Serving Southeast Virginia & Northeast North Carolina
586 Virginian Drive, Norfolk, VA. 23505
"Anytime Line" (757) 531-1300
Report
Contract Companies
3630 S Plaza Trl
Virginia Beach, VA 23452
(Yahoo Map)
General Information
Original Business Start Date: January 1975
Type of Entity: Corporation
Principal: Mr. James P. Wootton President
Customer Contact: Ms. Valorie Craigen Rose Dir Customer Affairs
Phone Number: (757) 486-7400
Fax Number: (757) 631-2056
Membership Status: Yes
Type-of-Business Classification: Telemarketing Service (s)
Website Address: http://www.contractco.com
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
BBB Membership
This company has been a member of this Better Business Bureau since March 1999. This means it supports the Bureau's services to the public and meets our membership standards.
Program Participation
This company participates in BBBOnLine, and the BBB Membership Identification Program. This means the company has agreed to use special procedures including mediation and arbitration if necessary to resolve complaints.
Customer Experience
According to information received from The Contract Companies, there are 5 divisions: Contract Advertising, Inc. Contract Communications, Inc., Contract Marketing, Inc., Contract Media, Inc. And Contract Publishing, Inc. The company telemarkets businesses nationally to sell ads in the "Business Review". The company has been the subject of customer complaints alleging billing disputes and miscommunications in selling practices and costs of services. These complaints are of a low volume for the amount of advertising sold and generally are of a nature that is routine to the company's type of business. The company has responded to these complaints by providing their position, and, in the majority of cases, cancelling the bill or refunding the customer's money.
Additional Information
Additional Doing-Business-As Names: Business Review
CDL, Inc.
Contract Advertising, Inc.
Contract Communications, Inc.
Contract Company
Contract Media
Contract Publishing, Inc.
Additional Addresses: 3710 Indian River Road, Chesapeake, VA 23325
1919 Commerce DriveSte. 400, Hampton, VA 23666
Additional Phone Numbers: 800-669-8017
757-578-3500
757-578-3514 Fax
803-825-1676
800-827-6692
757-486-4900
Additional TOB Classifications: Advertising Agencies & Counselors
Advertising Specialties
Company Management
Additional company management personnel include:
Mr. Frank J. Livelli CEO
Ms. Valorie Craigen Rose Dir Customer Affairs
I also found the Kansas State Troopers Association website and sent an e-mail to them asking them if this was a legitimate call. I have not received a response from them at this time. The only approved agency named on the KSTA website is DayCom, Inc.
Does anyone know anything about Contract Communications, Inc. And is it legal for them to say they are "with" a law enforcement agency?
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