My fiance purchased my engagement ring from Kay Jewelers at the Wasau Center Mall in Wausau, WI. Before he purchased the ring, he had asked me what sizr my finger was, and I told him 7, because that is what some of my other rings were. Well, on 11/05, we went to the mall, and he said he had to go to another store and get something, and that I would need to keep busy at another store for a bit. I had no idea he was getting me a ring. So he went and got the ring, and later on that evening, he proposed to me. Well, immediately I knew the ring was too big, and needed to be sized, and then within a few days, I noticed that one of the small diamonds on the band was chipped and cracked, and one of the facets on the larger stones was crooked and almost crushing the diamond. There is also a huge "occlusion" as Kay called it in the center stone, but it looks like a huge crack to me. So me and my fiance live two hours apart, and so I called the Appleton, WI store where I live, and they said no problem, we can pull the paperwork up and you can just bring the ring in, but just have your fiance give us a call so we can get the details. So he called, and then the store manager, Tammy, called me back and said she had everything set, and I would just need to bring the ring in/. This was on 11/16.. So after work, I brought my ring to the Appleton, WI store and Tammy the store manager was busy, so another woman helped me;. I told her I had spoken with Tammy, and why I was there and gave her my ring:. She took it and looked under the microscope and made the comment about how it looked like the ring had "been through the ringer" and that there was no way the Wausau store could have inspected it when they got it back from sizing on 11/05.. So Tammy came over and looked, and I also mentioned the huge "crack" in the center stone, and she of course said it was an "occlusion". Well, they of course said they had all of the paperwork ready, and they kept on asking how to spell my fiance's name and of course didn't seem to know what was going on. So. She said that everything would be covered under warranty, and would have to be sent back for sizing (to a 5 1/2) and for the diamonds to be replaced. Well, since the diamonds have to be replaced, it would take longer, and it would be 2 to 3 weeks TOPS. Ok, well fine, I really don't have a choice at this point, and really don't want to be without a ring I JUST GOT cause they are imcompitent and they are the reason the ring looks like it does in the first place! Well, while I was there, I had them replace a battery in the new watch my fiance also got for me a week prior, which happened to stop working... That just added to my whole Kay experience! So. Anyways, the next day, Tammy calls me and now tells me that she needs copies of the warranty paperwork... Didn't you just tell me everything was good and you already had it Tammy?!! Guess not, so my fiance had to drive here and bring the paperwork for the ring. We dropped the paperwork off on 11/19, and guess what? There was my ring still sitting in a drawer! Well, they now have everything, and Tammy told us 2 to 3 weeks TOPS because it is the holidays now, and because they have to "find" a diamond to replace mine... Grrr! Already pretty mad at this point. So, I called the store on 12/04 since it has been 3 weeks, and they could not locate the repair ticket, and I swear they asked me over 10 times how to spell my name and my fiance's name. The lady finally found the info, and said it wasn't ready and did not know what was happening. She also failed to tell me that they did not send my ring out of the store until 12/30 (didn't find that out till later on). So I am furious, and I decided to submit an online inquiry to corporate later that evening. Three days later, yeah three, I finally get a call from Marla in corporate cusomter service saying that she received my email. Blah blah blah. And after talking in circles, she was going to look into it and call me back. Well. I am just stewing in the meantime, and I decided to write a nice 3 page letter to corporate telling them how I feel. Never heard back! Marla called me in a few days and was talking in circles again, and told me that they had just received my ring. What do you mean JUST? And that is when I found out that the store waited till 12/30 to send in my ring after I had dropped it off on 11/16!! Real professional and customer service oriented. Jerks! Well... Marla is still talking in circles and telling me that she will check with this place and this person and find out status and find out why it was not sent in until this day and blah blah blah... This lady was seriously getting on my nerves at this point! So it has been almost 5 weeks now, and still no ring, and Kay has only offered to give me a whopping $50 gift card for their store... WHAT THE * WOULD I WANT WITH A GIFT CARD FOR YOUR STORE AND FUTHERMORE, WHAT THE * CAN YOU BUY WITH $50 FROM YOUR STORE? A back to an earring?!! Then Marla told me I could give it as a gift to someone... Really? Why would I go and do a thing like that or have anyone come to your store? To go through what I did, or what many others have? No thanks! I just received a call today from Marla telling me my ring was done on 12/15 and should be here anyday now. We will see how long it takes for them to get it back and call me... I have started a Facebook page called Boycott Kay Jewelers, and I hope you Like it and follow along... Spread the word... Tell everyone you know... Please share your experiences... We need to do something about Kay Jewelers and what they are doing to people, and let everyone know what a shady business they are... 205d8e0
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