Complaint / Review
JustAnswer.com
Tenant Rights Answer Offered Less Than Free Information Online

I used JustAnswer.com and fortunately did not have to pay for the information the "expert" probably copied off of the FTC web site.

I was asking about a tenant's rights when the tenant has made arrangements with a landlord's representative and the representative then evicts the tenant anyway. My understanding is that, number one, verbal "contracts" are worth the paper they are written on, i.e., worthless, and number two, that dealing with a representative, such as the property manager, very likely does not obligate the owner in any way if the manager does not have certain specified authorization for such acts.

The response I received was laughable to me, because it contained less information than I had, and I am not a lawyer or related in any way to having more information than the average consumer can find on their own. It was almost a year ago that this happened, so I cannot remember the exact details, but I was rather insulted that this company thinks the average consumer can be so easily fobbed off with easily available free information. If a true lawyer responded to my question, I wish I knew the name so I could avoid that person at all costs.

Seriously, the response was absolutely nothing more than free information a person can obtain regarding landlord/tenant issues at the library if needed, and definitely online. I expected an informed, believable response. When I did not get it, I disputed any payment being owed, and I was ultimately not charged at all.

However, JustAnswer did pester me with more emails than I wanted to deal with in resolving my complaint about the answer, but I did succeed. I still receive emails wanting me to come back and ask for more free information for a fee.