I have been charged a $150 deposit now for requesting extensions on my bills. My power has never been cut off, I always pay my bills on the arranged days, and I always confirm with the customer service representative what fees or negative feedback will be placed on my account due to the requests. I have never been notified this was impending and when I contacted the company via email, they reported the following:
Thank you for contacting Georgia Power.
We apologize for the inconvenience. Unfortunately, based on the payment history on the account, we are unable to cancel the deposit.
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