I have been a loyal Keurig customer for about 2 1/2 years since buying one of their Platinum brewers. As a family we drink plenty of coffee and my monthly Keurig bill has often been in the $60 - $70 range.
Now they are about to lose me as a customer for three reasons. Two are significant. One is minor.
1. I'm on to my 4th brewer. Count them - 4! Each one has gone bad in different ways. Each has been replaced (modest kudos to Keurig) at no cost. Now the latest one, received about 3 months ago, is also going bad. It's NOT a descaling issue. It's an electronics issue and quite frankly at this point I don't care about the exact diagnosis. The symptom are that it sometimes brews a perfectly good cup, but more often sits and sits and sits.
2. The prices of the the K-cups have just gone up almost $2 per box.in this economy?!! Sure, poor coffee growers in the 3rd world need to be better compensated, but why do I think this increase has little to do with that?
3. (Minor complaint). I emailed customer service relating both of the above complaints. 2 - 3 days later they called me and apologized. They said I would receive a coupon for a free box of K-cups. I explained that that would probably not return me to my former loyalty, but they could send one any way as a gesture of goodwill. Nothing ever came my way.
At this point I think I am lost cause to the company and will not recommend them.
0 comments