Independent profile — not affiliated with Georgia Power

Georgia Power

Georgia Power Company is the electric utility that serves customers in 155 of Georgia's 159 counties, per its own Facts & Figures; its SEC filings describe it as a wholly-owned subsidiary of The Southern Company, and the Georgia Public Service Commission regulates its rates and service. This page covers the PSC's July 2025 base-rate freeze through 2028, the May 28, 2026 fuel and storm-cost stipulation, the 2026 large-load contract filings in PSC Docket 44280, PSC disconnection and deposit rules, the PSC complaint route, tariff fees, and the BBB, Trustpilot and USAComplaints records, reported separately.

COMPLAINTS35
VERIFIED PHONE1-888-660-5890
LAST CHECKED2026-09-30
Write a Review Jump to complaints ↓
CONSUMER ALLEGATION

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 35 historical complaints about Georgia Power, published between 2002 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

EDITORIAL

Complaint Themes

Bills described as much higher than expectedSecurity deposit demanded or deposit refund questionedPower lines, easements or property and equipment damageService transfer or shut-off request not processed, then billed

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB: 102 reviews, 536 complaints
Trustpilot: 6 reviews,
VERIFIED

Contacts & Login

VERIFIED

Locations

TypeAddress
Headquarters241 Ralph McGill Boulevard NE Atlanta GA 30308
Mailing addressGeorgia Power Payments, 96 Annex Atlanta GA 30396
EDITORIAL

Dispute with Georgia Power over a bill, deposit or shut-off? What to check

If you are disputing a Georgia Power bill, deposit or disconnection, the pages checked on 2026-09-30 describe two steps: take the dispute to Georgia Power first, then, if it is not resolved, to the Georgia Public Service Commission (PSC), the state commission that regulates Georgia Power's rates and service. The PSC does not regulate Electric Membership Cooperatives or city-owned electric utilities; its Consumer Corner says to contact your city or EMC for those.

  • Georgia Power. Its Understanding Deposits page lists residential customer service at 1-888-660-5890 (Monday–Friday, 7 am–7 pm) and business customer service at 1-888-655-5888 (Monday–Friday, 7 am–6 pm); the same page also says its representatives "are available to assist you 24 hours a day, seven days a week." Its Contact Us page offers chat and phone, and lists the payment mailing address as Georgia Power Payments, 96 Annex, Atlanta, Georgia 30396.
  • PSC Consumer Affairs. The PSC says its Consumer Affairs staff "answers consumer's questions about high utility bills, service disconnections and deceptive marketing" and works with consumers "to resolve complaints, investigate violations, and educate consumers about their rights under the law." Complaints can be filed online through the PSC's complaint form; the PSC's July 1, 2026 news release gives Consumer Affairs as 404-656-4501 (press option 1), 800-282-5813, or [email protected]. The PSC's disconnection page says that if all remedial measures with the utility have failed, you can "request that the Georgia Public Service Commission investigate the dispute. This request must be made within 10 days of receiving the disputed bill." The rule itself, PSC Rule 515-3-2-.06, words the deadline differently: the customer may request the investigation "in writing, or orally to be followed by a request in writing," and "such a request must be made within 10 days after the date of the disputed bill." Because the two texts count the 10 days from different events, the safer course is to put the request in writing within 10 days of the date printed on the bill and keep a copy. The PSC page also says that "Any late charges assessed in the case of a disputed bill shall be refunded if it is determined that the customer does not owe the bill."
  • Filing and tracking a PSC complaint. The PSC's Consumer Corner page (checked 2026-09-30) links "File a Complaint," "File an Inquiry" and "Status of my Complaint/Inquiry" on the PSC's online consumer system. Items the pages above suggest having ready: your account number, the disputed bill and its date, any disconnection notice, and the dates and outcomes of your contacts with Georgia Power.

Disconnection rules for Georgia Power residential customers, as the PSC's consumer page states them:

  • Customers "are given at least 21 days after the meter is read to pay the bill," and residential electric service "may be disconnected when a bill is not paid within 45 days from the statement date."
  • Written notice must be delivered "at least five (5) days prior to the date of disconnection," and "at least two (2) days prior" the utility "must make a good faith effort to make personal contact" by telephone, certified mail or similar methods if contact has not been made. The disconnection date "must be a business day when a representative of the utility is available to receive payment from the customer."
  • Heat: service cannot be disconnected if, before 8:00 A.M. on the scheduled date, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect or forecast for the county of the meter (PSC Rule 515-3-2-.04(2)). The PSC's July 1, 2026 release calls this "a temporary restriction" that ends when the advisory ends.
  • Winter: between November 15 and March 15, no disconnection if the forecast low for the 24 hours starting at 8:00 a.m. is below 32°F, provided the customer agrees in writing to pay the past-due balance in equal installments (beginning after March 15 and ending before October 15) and to pay current bills by their due date.
  • Serious illness: no disconnection for a residential customer whose serious illness would be aggravated, if the customer notifies the company in writing (or orally, followed by written notice within 10 days) and, within 10 days of the initial notice, the company receives a written statement from a physician, county board of health, hospital or clinic identifying the illness, its expected duration and certifying that it would be aggravated. Under PSC Rule 515-3-2-.03 the disconnection is then held "in abeyance for the shorter of either the length of the illness or one month from the date of such initial notice," the customer "may renew the postponement period one additional time by repeating the aforementioned procedure," and if the existence of a serious illness is disputed "the case may be referred to the Commission for final determination."
  • Multi-family buildings: under PSC Rule 515-3-2-.05, where the landlord or lessor is responsible for paying for utility service, the utility must give tenants written notice at least five days before a proposed disconnection (served on an adult in each unit or posted conspicuously), must accept payments from tenants toward the past-due amount, and must issue receipts stating that the payments will be credited to the landlord's account.
  • The PSC page also says service cannot be disconnected "for three or more months consumption that are the result of previously estimated bills" unless the customer has been given equal time to pay.

If a bill looks too high. Points the rules and tariff address: PSC Rule 515-3-2-.02(d) bars disconnection for an overdue bill "for consumption for three or more months as the result of previously estimated bills" unless the customer has been given equal time to pay; Georgia Power's tariff says an adjustment of past bills "will be made on customer complaint, if the meter is found on test to be in excess of 102% average accuracy," and lists a $25.00 fee for repeat meter re-read requests found correct. On your own bill, the billing-period dates, whether each reading is actual or estimated, the kilowatt-hours used and the rate plan are the items to compare against earlier bills before you call.

Deposits. The PSC's page says Commission Rule 515-3-1-.10(e) limits cash deposits to "no more than two-and-one-half twelfths of the estimated charge for the service for the next twelve months, which is about 21% of the annual cost of electric service." Georgia Power's own deposits page says a residential deposit "can be up to two times the residence's average monthly bill," that "After 12 consecutive months of on-time payments, you will receive a refund of your deposit plus interest," and that the deposit earns 3 percent simple interest; the same page also says "Deposits are kept as a security on all accounts for the life of the account." Georgia Power's tariff (Rules and Regulations, Section B.1) says a deposit "amounting to approximately twice the estimated monthly bill may be required." Compare these against your own deposit notice, and ask Georgia Power in writing how the amount on your notice was calculated and which limit it applies; the PSC's Consumer Affairs staff can be asked the same.

Help paying. Georgia Power's assistance page lists a bill discount for customers who receive Supplemental Security Income or Social Security Disability Insurance, participate in the Housing Choice Voucher (HUD Section 8) program, or are 65 or older with household income at or below 200 percent of the federal poverty guidelines, and a Community Assistance Resources Locator for local help. The PSC's assistance page describes the Income-Qualified Discount as "up to $33.50 per month" and lists LIHEAP, Project SHARE (1.800.25SHARE) and United Way 2-1-1. Georgia Power's payment page also says: "We will never threaten immediate disconnection or demand payment information over the phone."

Payment arrangements, PrePay and account tools (Georgia Power and PSC pages, checked 2026-09-30).

  • Payment arrangement. The PSC's assistance page says utilities "may allow deferred payment for those who cannot pay their whole bill or delay disconnection for customers trying to pay their bills." A page setting out payment-arrangement terms was not identified among the Georgia Power pages checked (billing and payment options, assistance, deposits, Budget Billing), so ask a Georgia Power representative what is available on your account and get any agreement confirmed in writing; the winter disconnection hold above also depends on a written installment agreement. Georgia Power's PrePay page says PrePay customers "are not eligible for payment arrangements."
  • PrePay (a different rate plan with its own balance and disconnection mechanics). Georgia Power's PrePay page says the plan lets customers "pay for electricity as you use it": the balance decreases with daily payments reflecting daily usage, activation requires "$40 initial account funding," and low-balance alerts go out by email, text or phone. It says that if the balance reaches zero, "A minimum of five dollars ($5) positive balance will be required for reconnection," that power "will be disconnected during the day, Monday through Saturday," and that Georgia Power "does not perform disconnections on Sundays, during extreme weather events, or on major holidays," with power continuing during those times as "Unpaid Electric Service" the customer must repay. It also lists "No initial deposit, disconnect, or reconnect fees." These mechanics differ from the standard-billing timeline listed above, so check which rate plan your account is on and ask Georgia Power or the PSC how the disconnection rules apply to it. PrePay enrollment line per that page: 1-877-506-3905.
  • PSC Georgia Power Bill Calculator. The PSC's calculator page says it "allows a consumer to check the accuracy of his/her monthly electric bill," applies "only to residential customers who are receiving service under the standard Residential Tariff (R-31)," and is "Effective as of June 1, 2026, until changed by order of the Commission."
  • Georgia Power account tools. Its residential page lists online account features: "Monitor your energy usage trends," "Set up alerts to help control your usage," "Receive daily usage summaries," "View bill projections early" and "View your billing history" (My Account and My Usage links). Its Rate Plans page says "7 Rate Plans Tailored to How You Use Energy" (Smart Usage, Overnight Advantage, FlatBill, Pay by Day, PrePay, Nights & Weekends and Residential Service), and a Residential Rate Advisor tool is described as helping customers "find the rate plan that best fits your needs and usage habits."
EDITORIAL

Georgia PSC rate orders and their current status

Georgia Power's rates are set by the Georgia PSC, a five-member elected commission; its FAQ says it "has exclusive power to decide what are fair and reasonable rates for services under its jurisdiction." Status of the main orders as of 2026-09-30, from the PSC's own news releases and Georgia Power's SEC filings:

  • Base rates frozen through 2028 (July 1, 2025). The PSC's release says the Commission "unanimously approved a three-year freeze for Georgia Power base rates" and that Georgia Power "will not file an expected 2025 Rate Case. Instead, the company will freeze base rates at the current level for at least three years." Georgia Power's 10-K describes the order as extending the 2022 alternate rate plan through December 31, 2028: "base rates will not be adjusted in 2026, 2027, or 2028 except for reasonable and prudent storm damage costs incurred through December 31, 2025." The 10-K adds that Georgia Power "is required to file a general base rate case by July 1, 2028." The Staff/Georgia Power Joint Statement quoted below dates the written order July 31, 2025, in Docket 44280. The freeze covers base rates only; fuel and storm-recovery charges are handled in separate proceedings, as the next item shows.
  • Fuel and storm-cost stipulation (approved May 28, 2026; Dockets 56765 and 44280). The PSC's release says the Commission "unanimously approved a stipulated agreement" between Georgia Power and the PSC's Public Interest Advocacy Staff that "reduced the average homeowner's bill by $4.03 per month" (an estimate for homes using 1,000 kWh a month, with savings varying by usage and billing plan). Georgia Power's 10-Q says annual fuel billings decrease by 12.9 percent, approximately $394 million, effective June 1, 2026. Separately, the 10-Q says the stipulation lets Georgia Power recover an adjusted storm-damage regulatory asset balance of $869 million (as of December 31, 2025) over 67 months, June 1, 2026 through December 31, 2031, or $156 million annually, plus $31 million annually for storm restoration costs incurred after December 31, 2025. The PSC describes the $4.03 as the combined result of the agreed fuel and storm measures, and says the storm-case adjustments reduce Georgia Power's revenue requirement "of $270 million to $109 million." The PSC says it will hold a separate hearing on how Real Time Pricing revenue is credited to fuel costs, to conclude by December 2026, and that Georgia Power must file its next fuel case no later than February 28, 2029. Georgia Power's own rate-changes page describes the result as about $50 a year for the typical residential customer. For the storm-damage application (Docket 44280) the PSC's short order adopting the stipulation, filed June 2, 2026, says the Commission found the stipulation "a reasonable resolution of the issues in this case" and ordered that the application "is granted as modified by the Stipulation"; the docket lists a further "Order Adopting Stipulation" filed August 4, 2026, whose text was not reviewed for this page.
  • Docket 44280 and large-load (data center) contracts (filings July–September 2026). The PSC docket page for 44280, titled "Georgia Power Company's 2022 Rate Case," showed status Open on 2026-09-30. It also holds Georgia Power's large-load contract filings, reviewed by PSC Staff under Commission orders of January 28 and April 17, 2025; the filings define "Non-Large Load" customers as those with loads below 100 MW. In an August 26, 2026 Joint Statement, PSC Staff and Georgia Power said Staff had reviewed the contract filed July 27, 2026 and "confirmed that the contract complies with the Orders and is designed to protect Non-Large Load customers" from the costs of adding new large-load customers, and that Staff "does not object to the contract filed on July 27, 2026." In the same statement Georgia Power agreed to increase the "downward pressure" on rates for a typical residential customer using 1,000 kWh a month from at least $8.50 to at least $15.00 per month for 2029, 2030 and 2031, "to the extent this and future Large Load contracts sufficient to cover the generating capacity certified in Docket Nos. 56298 and 56310 are approved," and to file the incremental large-load revenue it would treat as a minimum estimate; a filing was made August 27, 2026, with some material submitted under the Commission's trade-secret rules (only the cover letter was readable). Georgia Power's September 8, 2026 cover letter for a public contract summary describes "the seventh large load contract for 3,210 MW of electric service," submitted for Staff review July 27, 2026 and "deemed approved on August 26, 2026." Georgia Power's rate-changes page says large-load contracts will deliver "approximately $950 million in savings" from 2029 and $180 a year for the typical residential customer; the $950 million is Georgia Power's projection and does not appear in the Joint Statement, which ties the $15.00 per month to approval of contracts covering the certified capacity and to the base rate case Georgia Power must file by July 1, 2028.
  • 2025 Integrated Resource Plan and new capacity (July 15 and December 19, 2025). Per the 10-K, the PSC approved the 2025 IRP on July 15, 2025 and on December 19, 2025 certified resources totaling 9,885 MWs. The Joint Statement refers to a stipulation "adopted December 30, 2025, in Docket Nos. 56298 and 56310." Under the certification stipulation Georgia Power agreed to file its next base rate case so that incremental large-load revenue has "downward pressure, on a levelized basis, of at least $556 million per year for the years 2029, 2030, and 2031." Environmental and faith groups appealed the certification to the Fulton County Superior Court (see litigation section).
  • Plant Vogtle Units 3 and 4 costs (2023). The 10-K says the PSC's 2023 approval of a prudency stipulation lets Georgia Power recover $7.562 billion in construction and capital costs; Unit 3 entered service July 31, 2023 (rates effective August 1, 2023) and Unit 4 on April 29, 2024, when "annual retail base revenues increased approximately $730 million and the average retail base rates were adjusted by approximately 5 %" effective May 1, 2024.

In the PSC pages, news releases, docket listing and SEC filings reviewed on 2026-09-30, no PSC penalty or consent order against Georgia Power concerning customer billing or disconnections was identified; that does not rule out actions recorded elsewhere.

EDITORIAL

Company background, tariff fees and payments

Georgia Power Company is a Georgia corporation with headquarters at 241 Ralph McGill Boulevard NE, Atlanta. According to its SEC filings it is a wholly-owned subsidiary of The Southern Company, and it was incorporated in Georgia on June 26, 1930; the company's own history says it traces to the 1883 formation of Georgia Electric Light Company of Atlanta. Its Facts & Figures page (data as of December 31, 2025) lists 2,833,530 customers, 2,480,484 of them residential, in 155 of Georgia's 159 counties, and an average 2025 residential price of 16.29 cents per kilowatt-hour on average annual residential use of 11,878 kilowatt-hours.

Fees and rules in the company tariff. The Rules and Regulations for Electric Service posted on Georgia Power's residential Rate Plans page (cover page effective date January 2023; individual paragraphs show revisions dated as late as February 1, 2025; the file's server header showed it last modified January 27, 2025) state, among other terms, the items listed below. The PSC's Consumer Corner lists "Georgia Power Company's Rules and Regulations for Retail Electric Service" and links it to a georgiapower.com 2025 file whose address returned "not found" on 2026-09-30. The file checked does not contain the large-load contract provisions that the PSC's 2025 orders in Docket 44280 refer to, so a newer revision may exist and the figures below may differ from it.

  • Late payment: "Receivables of $75 or more which remain unpaid 21 calendar days after the bill date are subject to a late payment charge, applied at the rate of 1.5% but not less than $2.00."
  • Returned item charge: $30.00 for each item dishonored by the financial institution on which it is drawn; the tariff says "The charge will be canceled if the item is returned due to a bank error." Meter re-read fee: $25.00, which the tariff says may be assessed on repeat re-read requests found correct within 12 months after an original request found correct. A $7.00 "Cost to Collect" fee applies when an account is transferred to delinquent or closed status.
  • Reconnection after non-payment disconnection: $50.00 at the meter, or $150.00 per service point when service is disconnected at the pole or similar facility; waived for residential customers who qualify for the Income Qualified Discount.
  • Billing disputes: an adjustment of past bills "will be made on customer complaint, if the meter is found on test to be in excess of 102% average accuracy"; where a meter cannot be read, usage is estimated and any error is corrected at the next actual reading.
  • Liability: the customer "waives any right to consequential, special, indirect, treble, exemplary, incidental, punitive" and similar damages in connection with any "outage, surge, voltage fluctuation" except for gross negligence or willful misconduct, and the company's liability is limited to proven direct damages. Contracts are governed by Georgia law, and litigation must be initiated within Georgia after "reasonable efforts" to resolve a dispute.

Payments, outages and claims. Georgia Power's payment page says card payments are processed by BillMatrix, "a third-party company not affiliated with Georgia Power," and its deposits page lists a $2.25 BillMatrix transaction fee and a $1.50 fee at Authorized Payment Locations for deposit payments. Georgia Power's Budget Billing page displayed "Enrollment Temporarily Paused" when checked on 2026-09-30. Outages can be reported online through Georgia Power's outage page; downed lines should be reported to 911 or 1-888-891-0938. For a service entrance damaged in a major storm, Georgia Power says a customer "may be eligible for up to $450 in reimbursement." Its page adds that the program is "activated only following a major storm—defined as an event that affects multiple regions across the state and/or causes widespread outages," and "does not apply to routine outages"; that it is "available to residential customers for their primary-owned residence" and "not available for commercial accounts, multi-family meter centers, rental properties, secondary homes, or other non-primary residences"; and that "you must hire a certified electrician to complete the repairs" (after repairs, call 1-877-749-3931). Repair of a damaged meter box is the customer's responsibility under the company's storm FAQ. A Georgia Power page describing a claim process for food spoilage or surge damage was not identified in the pages checked on 2026-09-30.

EDITORIAL

Complaint record: USAComplaints, BBB and Trustpilot, reported separately

Complaints on USAComplaints. This page links 35 approved complaints that name Georgia Power (including posts naming Georgia Power Company or Southern Company as the utility). They were posted in 2002 (1) and 2008–2012 (4 in 2008, 5 in 2009, 4 in 2010, 13 in 2011, 8 in 2012); none dates from 2013 or later, so they describe experiences that are more than a decade old and are each one customer's allegation, not a finding. Grouped by our own reading of the posts (a post can fall under more than one heading, and the groups do not cover all 35): bills the writer described as much higher than expected (11 posts: 444974, 447831, 559758, 647859, 648921, 656188, 713811, 857681, 964499, 978099, 994953); deposit demands or deposit refunds (5: 621561, 684426, 757842, 792016, 827332); power lines, easements, or property and equipment damage (5: 10574, 317245, 495326, 572483, 953292); and a service transfer or shut-off request that the writer said was not processed before the account was billed (3: 512008, 714226, 782652). Two further posts whose subject is BillMatrix, the third-party card-payment processor, are not linked to this page.

BBB. The BBB profile for Georgia Power Company (Atlanta) shows BBB Accredited status (BBB records accreditation from 1952-11-01) and an A+ rating. As displayed on 2026-09-30, BBB's complaints tab says "536 total complaints in the last 3 years. 122 complaints closed in the last 12 months," and its reviews tab shows an average of 1.21 out of 5 stars across 102 customer reviews; these counters change over time. BBB itself notes that the complaint text displayed "might not represent all complaints filed with BBB." BBB's letter rating and its customer-review average are separate measures and are reported as BBB shows them.

Trustpilot. Georgia Power's Trustpilot page (www.georgiapower.com) is unclaimed and shows 2.3 from 6 reviews; Trustpilot notes the company has no history of asking for reviews, so reviews may not be representative. By the publication dates in the page data read on 2026-09-30, five of the six reviews were published between October 3, 2025 and August 8, 2026 and one on September 10, 2025.

PSC. A count of complaints filed with the PSC about Georgia Power was not identified in the PSC pages checked. These sources are reported separately and are not combined.

EDITORIAL

Lawsuits and court challenges involving Georgia Power

Georgia Power's 10-Q says it is involved in various litigated and regulatory matters and that, for proceedings not specifically reported, management does not anticipate that the ultimate liabilities, if any, would have a material effect on its financial statements. Two matters relevant to customers are summarized below; the case table on this page gives the source and procedural status of each.

  • Cazier v. Georgia Power (municipal franchise fee class action). A 2011 putative class action over sales tax on a franchise fee and the calculation of the municipal franchise fee. The trial court, adopting the PSC's determination that Georgia Power had properly implemented its schedule, granted summary judgment to Georgia Power; the Georgia Court of Appeals affirmed on December 1, 2021, and the order of January 27, 2023 states that the Supreme Court of Georgia "denied the petition for certiorari."
  • Appeal of the PSC's December 2025 certification. Environmental and faith groups and individuals petitioned the Fulton County Superior Court on March 25, 2026 to reverse the PSC's approval of 9,885 MWs of new resources; motions to dismiss were filed by the PSC and Georgia Power. Status as reported in Georgia Power's 10-Q filed July 30, 2026 (the most recent Georgia Power filing on EDGAR when checked on 2026-09-30): no ruling reported, and Georgia Power says it believes the appeal has no merit (the company's position). A court docket was not located, a web search on 2026-09-30 returned coverage of the March 2026 filing but no report of a ruling, and developments after July 30, 2026 were not verified.
EDITORIAL

Is Georgia Power Legitimate?

Georgia Power Company is a Georgia corporation that files reports with the SEC (Southern Company's Form 10-K and 10-Q list it as a registrant) and is a wholly-owned subsidiary of The Southern Company. Its retail electric rates and service are regulated by the Georgia Public Service Commission, and its tariff, deposit rules and disconnection rules are subject to the PSC rules described above. The BBB lists it as an accredited business with an A+ rating; BBB customer reviews, Trustpilot and the 2002 and 2008–2012 complaints on this site are reported separately in the complaint-record section and are individual allegations. This page assigns Georgia Power no rating of its own; the regulatory record above, including the base-rate freeze through 2028 and the PSC's estimated $4.03 per month reduction from the May 2026 fuel-and-storm stipulation for a 1,000 kWh home, is provided so readers can weigh it themselves.

PUBLIC RECORD

Court & Public Records

CaseAuthorityDatesTypeOutcomeSource
Cazier v. Georgia Power Company (municipal franchise fee class action)
Docket Ct. App. A21A1346, A21A1347; Ga. S22C0513		Georgia state courts (trial court; Georgia Court of Appeals; Supreme Court of Georgia)—
Appeal decidedAppeal decided — see outcome

Court of Appeals decision December 1, 2021 (affirming the trial court's judgment for Georgia Power); Supreme Court of Georgia order of January 27, 2023 denying certiorari (the order says it "denied the petition for certiorari in this case"). Putative class action filed in 2011 (the opinion gives the year, not the day) against Georgia Power "for its allegedly improper collection of sales tax generated by a franchise fee charged to customers of municipalities," also alleging the municipal franchise fee was miscalculated by including items such as the nuclear construction cost recovery fee. After the Supreme Court of Georgia's 2018 decision (which asked the trial court to consider a remand to the PSC), the PSC "determined that the relevant terms 'usage revenue' and 'total revenue' had the same meaning and that Georgia Power had properly implemented its schedule." The trial court adopted that determination, certified the class and granted summary judgment to Georgia Power. On December 1, 2021 the Court of Appeals held: "Judgment affirmed in Case No. A21A1346. Case No. A21A1347 dismissed as moot." No later decision was identified in the sources checked on 2026-09-30.

Source
Georgia Interfaith Power & Light et al. — appeal of the PSC's December 19, 2025 certification of Georgia Power resourcesSuperior Court of Fulton County, GeorgiaOn appealOn appeal

According to Georgia Power's Form 10-Q for the quarter ended June 30, 2026, Georgia Interfaith Power & Light, Park Avenue Baptist Church, Unitarian Universalist Church of Savannah, Sierra Club, Adrien Webber and Southern Alliance for Clean Energy petitioned the court to reverse the PSC's December 19, 2025 approval of resources totaling 9,885 MWs, including a decertification of at least 757 MWs. Georgia Power intervened; the PSC and Georgia Power filed motions to dismiss on April 24, 2026 and June 23, 2026, respectively. Georgia Power says it believes the appeal has no merit (the company's position) and that the outcome cannot be determined. Status is as reported in that filing of July 30, 2026, which reports no ruling; a court docket was not located, a web search on 2026-09-30 found coverage of the filing but no report of a ruling, and developments after July 30, 2026 were not verified.

Source
VERIFIED

Company Relationships

  • Owned by: The Southern Company
EDITORIAL

Frequently Asked Questions

Who regulates Georgia Power and how do I file a complaint about my bill?

The Georgia Public Service Commission regulates Georgia Power's rates and service. Its Consumer Affairs staff handles questions about high bills and disconnections at 404-656-4501 (press option 1), 800-282-5813 or [email protected], and complaints can be filed through the PSC's online form. The PSC's consumer page counts the 10 days for a bill dispute from receipt of the bill, while Rule 515-3-2-.06 counts from the date of the bill (see the steps above); the PSC does not regulate EMCs or city-owned electric utilities.

Can Georgia Power disconnect service during a heat advisory or cold weather?

PSC Rule 515-3-2-.04 bars disconnecting residential service for an unpaid bill if, before 8:00 A.M. on the scheduled date, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect or forecast for the meter's county. From November 15 to March 15 a separate hold applies when the forecast low is below 32°F, if the customer has agreed in writing to pay the past-due balance in installments. The conditions are set out in full in the disconnection list above.

How much notice must Georgia Power give before a disconnection for non-payment?

The PSC's consumer page says written notice must be delivered at least five days before disconnection and that the utility must make a good faith effort at personal contact at least two days before. The notice should state the earliest disconnection date, the amount due and reason, a phone number for information and the procedure for preventing disconnection. The 45-day statement-date timeline and the other protections are listed above.

How large a deposit can Georgia Power require, and when is it refunded?

The PSC cites Rule 515-3-1-.10(e), which limits cash deposits to about 21% of the estimated annual cost of service, while Georgia Power's deposits page says up to two times the average monthly bill, refunded with 3 percent simple interest after 12 consecutive months of on-time payments. The same page also says deposits are "kept as a security on all accounts for the life of the account," and the tariff says approximately twice the estimated monthly bill. Asking Georgia Power in writing how your amount was calculated is a practical first step.

What late, returned-payment and reconnection fees does Georgia Power's tariff list?

The tariff copy checked lists a late charge of 1.5% (minimum $2.00) on receivables of $75 or more unpaid 21 calendar days after the bill date, a $30.00 returned item charge, a $25.00 repeat meter re-read fee, a $7.00 cost-to-collect fee on delinquent or closed accounts, and reconnection charges of $50.00 at the meter or $150.00 per service point at the pole (waived for Income Qualified Discount customers). The file has a January 2023 cover date and paragraph revisions to February 2025, and a later revision may differ.

Did Georgia Power's base rates change in 2026?

According to the PSC's July 1, 2025 news release and Georgia Power's 10-K, base rates are frozen through December 31, 2028, apart from storm costs incurred through December 31, 2025. The PSC says the May 28, 2026 fuel and storm stipulation reduced the average homeowner's bill by $4.03 per month (a 1,000 kWh estimate). A general base rate case is due by July 1, 2028.

What help is available if I cannot pay my Georgia Power bill?

Georgia Power lists a bill discount for customers who receive SSI or SSDI, participate in the HUD Section 8 voucher program, or are 65 or older with household income at or below 200 percent of federal poverty guidelines; the PSC describes the Income-Qualified Discount as up to $33.50 per month. The PSC also lists LIHEAP, Project SHARE and 2-1-1, and says utilities may offer payment plans to customers who qualify (see the payment-arrangement and PrePay notes above).

Does Georgia Power pay for storm or power-surge damage?

The tariff waives consequential and similar damages tied to an outage, surge or voltage fluctuation except for gross negligence or willful misconduct, and limits liability to proven direct damages. Separately, Georgia Power says a customer whose service entrance is damaged in a major storm "may be eligible for up to $450 in reimbursement," under the primary-residence, certified-electrician and other conditions on its storm page. A claim process for surge or food-spoilage losses was not identified in the pages checked on 2026-09-30.

Who is BillMatrix, and how can I pay Georgia Power?

Georgia Power's payment page says card payments are processed by BillMatrix, "a third-party company not affiliated with Georgia Power," and lists bank account, digital wallet, phone, mail (Georgia Power Payments, 96 Annex, Atlanta, Georgia 30396) and in-person options. It adds: "We will never threaten immediate disconnection or demand payment information over the phone," and Georgia Power has a Report a Scam page.