Consumer complaints
6/4 Bill Matthews contacted me (Chris Vice President Our Company) regarding the desire to add an experienced sales representative to our company. Bill stated what the fees were and the terms of MRI's guarantee. I later told Bill that the fees were unacceptable and the guarantee needed to be 90 days. Bill told me he would lower the fees to 35% of Base compensation and that he couldn't do 90 days but could go 60 days on the guarantee. I felt that was an acceptable agreement. Bill did find some qualified candidates to talk to. Bill sent an (INTERVIEW CONFIRMATION FOR PERMANENT POSITION) for the first candidate Steven with the disclaimer if the service relationship between you and the candidate is terminated for any reason before the 30th day changed to 60th day. Bill sent an (ITERVIEW CONFIRMATION FOR PERMANENT POSITION) for the second candidate Diana Helms. The 30 day guarantee was not changed and I brought this up to Bill Matthews. Bill assured me it would be 60 days. Our Company interviewed and hired Diana Helms on October 13th. Our Company sent the sum of $8575 to MRI on October 20th UPS 2nd Day Air.
Diana never got rolling and never resigned her position with her former employer. Diana contacted Bill Matthews on the week of December 3rd and Our Company and Diana Helms came to a mutual agreement that it just wasn't working on December 3rd. That was 51 Days later. When I contacted MRI Bill Matthews he honored the 60 day guarantee and started working on a replacement for Diana.
The next candidate Bill Matthews sent me was one I had talk to before, David Edwards. Bill sent an (INTERVIEW CONFIRMATION FOR PERMANENT POSITION) for the third candidate David Edwards. The 30 day guarantee was not changed and I brought this up again to Bill Matthews. Bill assured me it would be 60 days. MRI and Bill Matthews had already honored their word on Diana.
Our Company hired David Edwards on January 19th. Our Company sent a check for $4165 which in combination with the $8575 sent for the previous sales rep. The additional $4165 was due to a higher base salary for David Edwards. During David's stay with us he was sick 4 Days, in the hospital for an unrelated problem for 5 days and unable to return to service for 4 days after that. On March 3rd David Edwards resigned informing me he was moving to Colorado to pursue a ministry there. This was after being with us for 44 total days. 33 working days in which David was unavailable for 13 days. I called MRI and emailed them to inform them that David was no longer with us. At this point I learned that Bill Matthews was no longer with MRI.
This is where it all went down hill. My only contact at MRI is the President of the company Mr. Bill O'Reilly. Bill will not return our phone calls and refuses to work with us. Our Company is a relatively small company and is not in the habit of giving away $12500 plus the salaries of the candidates for no return on our investment. We never received one order from either of the candidates we were brought.
Our Company wants either a replacement employee or a FULL refund of the $12500 from MRI.
PRODUCT: Sales Representatives
ORDER #:
ACCOUNT #:
PURCHASE DATE: 1/19
This was the letter filed with the Better Business Bureau. Mr. William E O'Reilly AKA (Bill O'Reilly) never responded to the Better Business Bureau. His company now has an unfavorable rating with them.
After the numerous email and phone calls I sent Bill O'Reilly this letter. He never responded to it.
4/22/04
Mr. William E. O'Reilly
President
Management Recruiters Sales Consultants
4050 Executive Park Drive
Cincinnati, Oh 45241
Bill:
I received your correspondence today and I can see that you have not read any of my emails. From the very start I had an agreement with your employee Bill Matthews. The agreement was for a 30% fee on their base salaries and a 60 day guarantee. The original stated fee structure and guarantee was unacceptable to Our Company and I informed Bill that we would not be able to use your services. As you can see with the failure of both of the alleged qualified sales representatives, evaluating a good sales rep takes more time.
On all of the prospective employees, I brought the 30 day guarantee up to Mr. Matthews and he assured me it would be 60 days. If Our Company and Bill Mattews never had this agreement as you are insinuating, why then did you replace Diana Helms after 53 days of employment?
I have contacted Bill Mattews directly and he was shocked that you were not working with me on this. He said that you have all the records in the file and that you have not tried to contact him to verify if we had this agreement.
Again I ask you to honor the 60 day agreement that I had with your employee in which you honored earlier. Our Company wants either a replacement employee (with a 60 day guarantee) or a FULL refund of the $12500 from MRI. I am not intending to drop this matter until it is satisfactorily resolved.
Sincerely
Chris
On 5/14/04 The Better Business Bureau gave up on the case because Management Recruiters of Cincinnati/Sharonville and Bill O'Reilly because they would not respond. The BBB now has an unfavorable rating for Management Recruiters of Cincinnati/Sharonville.
4/30/04 One of Bill O'Reilly's sales recruiters called today from MRI. She has a candidate in the northern California area she is looking at placing. I explained the full situation of a recruiting company we had dealt with in the past and what had happened. She could not believe that a Management Recruiting service would do this to us. She now won't respond to my emails.
All we ever wanted was a replacement employee with the same terms, but now I have no confidence that MRI of Cincinnati/Sharonville could ever find me someone. Now I just want my money back!
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