These people are clearly in way over their heads. I ordered a ring for my daughter for Christmas on 12/12. They promised it would ship in 7 days and I paid for 2 day shipping.
On Monday 12/19, I check my order. It hadn't shipped. I went on their "live chat" customer service and was talked into circles. They obviously have this problem all of the time because these people are TRAINED to say nothing. I called their "customer service" line and was connected to a call center. I'm not sure what the accent of the people who answer the phone there is, but it is not in the United States. They too told me absolutely nothing and they are clearly trained to try to just quiet down the customer without actually doing anything. I looked online and saw all of the complaints against Limoges and noticed the complaints were being tracked and answered by Ann Schneider, their Vice President, so I emailed her. Let me say, if they spent as much time and energy running their business correctly as they do trying to quiet online complainers, they would be doing a whole lot better for their customers.
After many emails and calls back and forth, the bottom line is, I am not getting this ring by Christmas. They explained that they were slammed with orders and I told them that's because all of the reputable companies stopped taking orders they knew they could not deliver for Christmas. Limoges chose to just keep the money rolling in, knowing they could never fulfill the orders. Do yourself a favor and skip all of the frustration, broken promises and drama. I would have ordered at a local jewelry store but my daughter saw this ring online and really liked it. Never again. They will promise you the moon, but they don't deliver, literally.
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