Complaint Type: Refund / Exchange Issues
I would like a refund or exchange credit for the entire amount of merchandise I returned to Chadwick listed below ($144.97).
Description of Complaint: I purchased shoes and suits from the online store of Chadwicks of Boston that were poor quality or did not fit, so I returned the merchandise. I returned the shoes and Chadwick received the return on 7/5. I returned two suits that Chadwick received one on 7/5 and the second on 8/10. Chadwick has acknowledged receipt of all the returns. To this date and after several emails to Chadwicks, I still do not have a refund or exchange for the returned merchandise.
Here is the detail:
Order number: C000273239 $120.98. Suits returned & received by Chadwicks 7/5 and 8/10.
Order number: C000276675 $23.99 Pumps returned & received by Chadwicks on 7/5.
Below is the email from Chadwick's customer service acknowledging return and amounts due to me, however I have NOT received any credit to my account even though I have contacted Chadwicks several times.
From: Chadwicks Customer Support
Sent: Tuesday, September 06 7:33 PM
Subject: RE: Contact Us Form (#2828-249968131-8645)
Dear XXXX,
My name is Sue and I will be assisting you. We have made an adjustment to your account in the amount of $120.98. This adjustment will either be visible on your next statement, or the following one, depending on the timing. We are sorry for any inconveniences and thank you for your patience. An adjustment was made to your account for the Pumps in the amount of $23.99.
Thank you for contacting Chadwicks Internet Support!
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