Customer purchased extended warranty for reconditioned HD television from CPS on 6/7 for $55.99. Maximum coverage of warranty was $474.99, the purchase price of the television.
Television started acting up a few months later. Claim for service was filed 9/27. CPS denied the initial claim, stating that their records indicated customer was covered under the original manufacturer's warranty.
Customer contacted the seller (recoupIT.com) and was told they only warrant products for 30 days.
CPS finally acknowledged claim as valid 10/3 and provided instructions to proceed with claim. Customer paid $61.95 to ship defective television to CPS from Kansas City MO to Brooklyn NY 10/05. Customer also had to provide credit card information to assure payment of shipping costs for return of repaired unit.
CPS acknowledged receiving the television 10/12.
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