Consumer Priority Service

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 19 historical complaints about Consumer Priority Service, published between 2009 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Appliance Warranties Led to 75 Dollar Cleaning Fee Per AppliancePublished Jan 5, 2012 · Historical consumer allegation
• Camera Warranty Claim Requires Undisclosed 25 Dollar Shipping FeePublished Jan 2, 2012 · Historical consumer allegation
• Reconditioned TV Warranty Claim Delayed and Shipping Cost ChargedPublished Dec 12, 2011 · Historical consumer allegation
• Projector Bulb Warranty Denied After Signing Consent FormPublished Sep 6, 2011 · Historical consumer allegation
• Laptop Under Extended Warranty Still Not Repaired After Three MonthsPublished Dec 5, 2010 · Historical consumer allegation
• Five-Year TV Warranty Payout Reduced Over Shipping Cost DisputePublished Oct 25, 2010 · Historical consumer allegation
• Xbox 360 Sent for Warranty Repair Never Returned After MonthsPublished Oct 20, 2010 · Historical consumer allegation
• Calls Never Returned and Warranty Not Worth the PricePublished Sep 23, 2010 · Historical consumer allegation
• Warranty Voided After Receiver Allegedly Damaged in ShipmentPublished Sep 3, 2010 · Historical consumer allegation
• Commercial Camera Warranty Runaround and Suggested Backdated ReceiptPublished May 28, 2010 · Historical consumer allegation
• Laptop Hinge Warranty Claim Denied After Paying Extra ShippingPublished May 27, 2010 · Historical consumer allegation
• Falsely Advertised Camera Warranty With Hidden FeesPublished Mar 29, 2010 · Historical consumer allegation
• Warranty Claim on Broken Wire Inspection Tool Denied as Not CoveredPublished Mar 1, 2010 · Historical consumer allegation
• Unexpected 70 Dollar Charge to Repair Phone Under WarrantyPublished Jan 27, 2010 · Historical consumer allegation
• Refurbished Notebook Died and Three-Year Warranty Claim RunaroundPublished Dec 7, 2009 · Historical consumer allegation
• Claim Steps and Credit Card Requirement Not Disclosed UpfrontPublished Nov 25, 2009 · Historical consumer allegation
• Samsung TV HDMI Defect Not Fixed Under Two-Year WarrantyPublished Sep 28, 2009 · Historical consumer allegation
• Extended Warranty Claim Rejected as Expired on Plasma TVPublished Sep 9, 2009 · Historical consumer allegation
• Company Listed My Business as Warranty Service VendorPublished Jul 11, 2009 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts & Login

• Official website: https://www.cpscentral.com/
• Customers (toll-free, US) - claims and support: (800) 905-0443 13 complaints mention this number
• Customer service email: [email protected]
• Supervisor escalation (per CPS claims page): [email protected]
• CPS Client Portal (claims and account): https://client.cpscentral.com/
• Text support: (347) 621-7180
• International customers: +1 (347) 535-3616
• Dealers: (800) 905-0445
• Request full plan terms (per CPS terms page): [email protected]
• CYA (Cover Your Assets) monthly plans: https://cya.insure/
• CYA customers (toll-free): (800) 202-7707
• CYA customers (international): +1 (347) 379-4466
• BBB-listed fax: (888) 876-6451

Locations

Have a Consumer Priority Service plan? How claims, cancellation and refunds work

Consumer Priority Service (CPS) sells and administers plans under several different documents, so the first step is to find your own plan number, confirmation email or membership card and the terms sent at purchase. CPS's public "Warranty Terms and Conditions" page states that it "has been truncated" and that "To request a full text version of the terms and conditions, please email your request to [email protected]."

Filing a claim. CPS's "How to File a Claim" page lists the CPS Client Portal (client.cpscentral.com), a contact form, Facebook chat, email ([email protected]), SMS ((347) 621-7180) and phone ((800) 905-0443; international 1 (347)-535-3616). It says you need "your warranty #, a copy of your receipt, a description of the problem, and the date it occurred." The receipt must show "the date of purchase, store name, your full name and address, the product and warranty you purchased, and their corresponding prices," and "packing slips will not be accepted." CPS's FAQ says "Approval from Consumer Priority Service is required prior to the start of service," and that repairs by a shop you hire yourself must be pre-approved ("We do not accept invoices for work performed without our pre-authorization"). The same claims page says phone support runs 9am-6pm EST Monday-Thursday and 9am-5pm EST Friday (excluding national holidays), and gives [email protected] for questions or concerns. CPS says claims are "processed within 24-48 hours from submission"; that is the company's own statement.

Waiting periods and registration. The Monthly Service Plan terms state: "Plan coverage for all products begins on the 31st day of plan ownership. All claims placed within 30 days from the date of purchase of your plan will be excluded from coverage." CPS's smartphone FAQ likewise says coverage begins "on day 31." On registration, CPS's documents differ: the standard terms page says the plan must be registered within 30 days of the invoice date and that failure to do so "may restrict or eliminate full coverage benefits," while the Appliances Protection Program terms say "registration is not required, we encourage you to register."

Cancelling and refunds — CPS's own pages give different rules depending on the document:

• Electronics and Appliances Monthly Service Plan terms: the owner "may cancel this Plan at any time for any reason within thirty (30) days of the original purchase date of the Plan and receive a full refund"; after 30 days, coverage continues for the balance of the monthly period and the owner receives "a refund of any advance payments for coverage less the cost of any service received."
• CPS's smartphone FAQ: "You can cancel your contract at any time by giving us a call at 1 (800) 905-0443. We will process your cancellation and send you a pro-rated refund."
• CPS's FAQ for plans bought through Groupon: call (800) 905-0443 to cancel. In its Cover Your Assets (CYA) section the same cpscentral.com FAQ says "Cancel your monthly plan at any time, no harm, no foul" and "Bought a prepaid yearly plan? You can cancel this plan for a pro-rated refund for the unused portion of the coverage."
• CYA's own site (cya.insure) carries three documents that differ from each other. Its FAQ says: "You can cancel your monthly plan at any time, and we'll even give you a pro-rated refund of the unused coverage," and that coverage is closed through the CYA account by clicking "CLOSE COVERAGE" next to the asset. Its Refund Policy page says: "Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange." Its Home Warranty Terms and Conditions say the owner "may cancel this Plan at any time for any reason within thirty (30) days of the original purchase date of the Plan and receive a full refund," and that if the administrator cancels (except for non-payment) the owner gets a pro-rata refund from which "all service related costs incurred during Plan ownership" are deducted. We have not found a page that says which of these governs a given CYA plan, so ask CYA in writing which one applies to your plan number and keep the reply.
• The standard terms page we checked contains no cancellation paragraph; its transfer paragraph says a $25.00 fee applies.
• The Electronics Protection Plan terms page (cpscentral.com/terms-conditions-awr/) ends with a "State Specific Information" section (the standard terms page we checked has no such section) whose paragraphs change the rules for plans issued in those states: the California paragraph gives a full refund if notice is received within 30 days (home appliance or home electronic) or 60 days (other products) and no claims were made, and afterwards a pro-rata refund "less any claims paid, less an administrative fee of ten percent (10%) of the service contract price or $25, whichever is less"; the Arizona, Georgia and Wisconsin paragraphs say claims paid are not deducted from a refund.
• CYA's homepage (cya.insure) lists "Cancel Anytime" among its headline features; the Refund Policy page quoted above says refunds are not offered after 30 days. Both are CYA pages, and we have not found a page that reconciles them.

CYA plans and home-systems plans. CYA's FAQ says: "File a claim easily through the CYA app, online via your CYA account, or by calling a CYA agent at 800-202-7707." CYA's Home Warranty Terms and Conditions state that "Plan coverage for all products begins on the 31st day of plan ownership," that claims placed within 30 days of purchase "will be excluded from coverage," and that the plan "must be registered properly and completely within 30 days of your Plan purchase date" ("Failure to properly register this plan may restrict your coverage benefits").

If a claim is denied or stalls. Keep your plan number, claim number, dates and names of representatives; ask for the denial reason and the plan clause relied on in writing. The Electronics Protection Plan terms (cpscentral.com) and CYA's Home Warranty Terms both contain an "Appeal Protocol": the owner "has full rights under this policy to file an appeal through ADMINISTRATOR by emailing [email protected] and requesting an appeal form," and the administrator "will review and respond to all appeals within 48 business hours" (confirm the clause appears in your own plan). CPS's claims page also suggests emailing [email protected]. You can also file with the BBB, with your state attorney general (for example the New York Attorney General's consumer complaint page) or the FTC (reportfraud.ftc.gov), and, for Texas purchasers, the Texas Department of Licensing and Regulation, which the "Texas only" paragraph of the Electronics Protection Plan terms names for unresolved complaints about a service contract provider. Other state-specific contacts written into those terms are listed in the licensing section below. Government agencies use reports to investigate; the FTC states that it "can't resolve your individual report."

State licensing and regulator record

Texas. The Texas Department of Licensing and Regulation (TDLR) licence dataset on data.texas.gov, queried on 2026-09-30 and again on 2026-10-03 (same result), lists CONSUMER PRIORITY SERVICE CORP., 3101 Emmons Ave, Brooklyn NY, as a "Service Contract Provider" with licence number 385, licence subtype "ADMIN," and expiration date 02/13/2027. The same dataset lists MHHC Warranty and Services Inc (Olympia, WA) as a Service Contract Provider, licence 762, subtype "PROVIDER," with expiration date 02/27/2026; the dataset does not say whether a renewal is pending. The "Texas only" paragraph of CPS's Electronics Protection Plan terms says "Unresolved complaints concerning a provider or questions concerning the registration of a service contract provider may be addressed to the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711."

Other state contacts written into the "State Specific Information" section of the Electronics Protection Plan terms (they apply to plans issued in those states): Connecticut Insurance Department, P.O. Box 816, Hartford, CT 06142-0816 (written complaint plus a copy of the plan); South Carolina Department of Insurance, (803) 737-6180; Nevada Division, (888) 872-3234; Wisconsin Office of the Commissioner of Insurance ("limited regulation"); and, for Washington, the statement "You are not required to wait before filing a claim directly with the insurer of this contract."

California. A California Bureau of Electronic & Appliance Repair PDF titled "Citations Issued, July 01 - September 30, 2016" (hosted at bhgs.dca.ca.gov) contains one row with business name CONSUMER PRIORITY SERVICE, owner ZALTA, MAX, city Brooklyn, NY, licence number S 18737, violation codes 9855.3(a); 9855.5, citation date 9/30/2016 and fine $500. The PDF (re-opened on 2026-10-03; the row is unchanged) has a footnote that defines Section 9855.3(a) as "The service contract form to be issued by the service contractor shall be filed with the director by the service contractor prior to its use" and Section 9855.5 as "A service contractor shall comply with the provisions of Sections 1794.4 and 1794.41 of the Civil Code." The New York Department of State dataset lists Max Zalta as chairman of Consumer Priority Service Corp.; the California row gives no street address or entity form, so the match rests on the name and city. This is a line in a citations list: we have not seen the citation itself, the list says nothing about admission or denial, and we did not find a later order or the current status of that registration.

Other enforcement. Apart from that row, no attorney general, FTC or state insurance-department enforcement action naming Consumer Priority Service was identified in the sources checked on 2026-09-30: web searches combining the company name with attorney general, insurance department and cease-and-desist terms, the TDLR licence dataset, CourtListener, the BBB profile, and the Bureau's quarterly citation PDFs that could be opened under that file-naming convention (2015 first quarter through 2016 third quarter; no other quarters could be opened). We did not search every state's service-contract registry individually (only Texas's dataset was checked), so this is a statement about the sources checked, not a finding that none exists. A private party's allegations that CPS failed to obtain regulatory approvals for some products are summarised in the litigation section below as allegations only.

Who Consumer Priority Service is

The New York Department of State's Active Corporations dataset (data.ny.gov) lists CONSUMER PRIORITY SERVICE CORP., DOS ID 3062509, a domestic business corporation in Kings County with an initial filing date of June 7, 2004 and a process address of 3101 Emmons Avenue, Brooklyn, NY 11235. CPS's privacy policy says "This is a web site of CONSUMER PRIORITY SERVICE, Corp." and its plan terms name the Administrator as "Consumer Priority Service, Inc., located at 3101 Emmons Ave Brooklyn NY 11235"; we have not seen a separate corporation record for the "Inc." form. BBB lists "CPS" as an alternate name and "Consumer Priority Service, dba Cover Your Assets" as a related business.

CPS says it offers "extended warranty coverage for virtually all high ticket consumer purchases ranging from high-end consumer electronics to computers, major appliances, power tools, lawn & garden equipment, and more," sold through retailers and directly, and that "All plans are backed by an A.M. Best rating of 'A-' (Excellent) insurance carrier". Its website also has "Home Warranty By State" pages (California, Colorado, Connecticut, Florida, New Jersey, Texas, Virginia) and its CYA site offers a "Home Warranty" page; the plans on cpscentral.com that we reviewed cover individual products such as electronics, appliances and furniture, while CYA's live "Home Warranty Terms and Conditions" page (cya.insure/home-warranty-terms-of-service) lists systems coverage under headings including "AIR CONDITIONING INCLUDING DUCTWORK," "HEATING INCLUDING DUCTWORK," "ELECTRICAL" and "PLUMBING."

CPS's own pages give differing lengths of operation: one says "more than 20 years" (cya.insure), its Q&A articles say "30+ years" and "since 1990," while the state corporation record and BBB both show 2004. CPS also states figures such as "more than 60 million customers insured," "75 million products covered" and "$450 million in claims paid annually"; these are company statements we have not verified. CPS's About page lists offices in Brooklyn, Eatontown (NJ), Israel and Lebanon; the CYA site's footer lists a Manhattan satellite office (15 West 38th Street, New York, NY 10018) and satellite offices in Netanya, Israel and Beirut, Lebanon, and gives an international phone line (+1 (347) 379-4466). The BBB profile for the Brooklyn file also shows two additional Newark, NJ addresses (24 Commerce St Ste 612, and PO Box 32160) without saying what they are used for.

Who is responsible for paying claims. CPS describes its plans as a three-role structure: "CPS administers the contract, the Obligor is legally responsible for covered claims, and insurance backing ensures claims are honored even if the Obligor cannot pay directly." The standard terms page we opened on 2026-10-03 refers to "the Federally Licensed Insurance Company" and the Electronics Protection Plan terms to "ADMINISTRATOR, OBLIGOR and/or Insurer," but neither names a specific obligor or carrier. CPS's About page says "All plans are backed by an A.M. Best rating of 'A-' (Excellent) insurance carrier" without naming the carrier, and a CPS article dated October 1, 2026 says CPS "uses reimbursement insurance to back its protection plans," again without naming one. Other CPS plan documents do name entities: the TravelWifi electronics program terms (hosted on app.cpscentral.com) and a commercial-equipment terms PDF (hosted on a retailer's site) state that "The obligor of this PLAN is MHHC Warranty and Service Inc. (MHHC)" of Olympia, WA, and that obligations are guaranteed by a policy issued by Plateau Casualty Insurance Company, and that if the Administrator fails to pay or provide service within sixty (60) days after proof of loss, the holder may claim directly against the insurer. Those documents are not dated. MHHC has since sued CPS (see below). We did not find a public statement from either party on which plans, if any, remain backed by MHHC. Check the "obligor" and insurer named in your own contract.

Related entities. CYA pages say "CYA is a wholly owned subsidiary of Kaizen Ventures" (cya.insure) and "Cover Your Assets, is a subsidiary owned by Kaizen Ventures" (CPS warranty-coverage page), while BBB lists a separate file "Consumer Priority Service, dba Cover Your Assets" at the same Brooklyn address and CPS's site says CYA was "created by the experts at Consumer Priority Service." In the MHHC lawsuit CPS's Rule 7.1 corporate-disclosure statement (Dkt. 10) is recorded as "indicating no Corporate Parents and/or Affiliates." The pages do not explain how these statements fit together.

Complaint record (as displayed on 2026-10-03)

BBB. The BBB profile for Consumer Priority Service Corp (Brooklyn, NY) shows the business as BBB Accredited (raw BBB data: accredited 2023-05-23; file opened 2007-01-25; business started and incorporated 2004-06-07) with a BBB rating of B, and, when read on 2026-10-03, the complaints tab says "401 total complaints in the last 3 years" and "148 complaints closed in the last 12 months" (on 2026-09-30 the same tab said 400, so BBB's counts change from day to day). The reviews tab shows "4.61 /5 stars" from an "Average of 828 Customer Reviews" (the same figures on both dates). BBB states that complaint texts shown may not represent all complaints filed. A separate BBB file, "Consumer Priority Service, dba Cover Your Assets," is shown as accredited (raw data: 2023-05-23), rated B+, with 73 complaints in the last 3 years and 39 closed in the last 12 months on 2026-10-03 (72 and 38 on 2026-09-30). A CPS article published July 29, 2026 (cpscentral.com/is-consumer-priority-service-legit/) says CPS has "a BBB A rating"; the BBB pages displayed B and B+ on 2026-10-03.

The first page of ten complaints that BBB displayed on the complaints tab on 2026-09-30 (entries dated August 2-26, 2026, in BBB's default display order) each include a written CPS response; BBB changes this page as complaints are added (the first page on 2026-10-03 showed entries dated into September 2026), so the ten are a small slice of the 401, were not chosen statistically, and BBB itself says the complaint text displayed "might not represent all complaints." They describe, among other things: a washer/dryer claim open about three months while CPS says it could not secure an authorized servicer and refunded the deductible; an air-conditioner claim denied, which CPS says falls to the manufacturer and dealer, and a later claim held for documentation; a furniture claim denied after an inspection that CPS says found misuse and wear and tear excluded by the plan; a refrigerator claim where a part was delayed and CPS says the repair is proceeding; a control-board denial on an induction range that CPS upheld as outside a parts-only component warranty; a refrigerator claim where CPS acknowledged delayed service and reimbursed a service-call cost; a product valued by CPS at a cash settlement that the customer disputed, with CPS saying it was preparing a revised offer; and a five-year refrigerator plan where CPS says parts were discontinued and offered a $199 refund of the plan price, while the customer cites a "No Lemon" clause. In one of the ten the customer marked the matter resolved after CPS's second response. BBB's customer reviews are a separate set from its complaints; the most recent review on that tab on 2026-10-03 was a five-star review dated 09/14/2026.

Trustpilot. The Trustpilot page for www.cpscentral.com shows a TrustScore of 4.8 from 10,270 reviews, 1,421 of them in the last 12 months, as displayed on 2026-10-03 (10,260 and 1,469 on 2026-09-30). The profile is marked "Unclaimed profile" and Trustpilot notes "No history of asking for reviews" and that "reviews may not be representative." Trustpilot does not fact-check reviews; we have not reproduced its AI-generated summary. A review dated September 23, 2026 (labelled "Unprompted review") complains of an unresolved ice-maker claim. The first page on 2026-10-03 also showed reviews dated September 15 to October 2, 2026, most of them about a purchase or an easy warranty registration; one dated October 1, 2026 (also labelled "Unprompted review") says the reviewer was made to leave a 5-star review in order to complete a registration. We have not verified that statement and did not see CPS's account of it.

ComplaintsBoard. Shows "1.4-star" from 3 reviews and 8 complaints (1 resolved, 7 unresolved); the counts were the same on 2026-09-30 and 2026-10-03 and the page says it was updated on Aug 15, 2026. The newest item is a complaint dated August 15, 2026 from a writer labelled "Verified customer," who says a refrigerator failed in June 2026 in the fourth year of a five-year plan, that they received no response after two repair companies reported it could not be repaired, and that CPS contacted them in mid-August about renewing the plan. This is the writer's account; the page shows no comments from CPS.

Our archive. usacomplaints.com holds 19 older approved complaints about CPS, dated from July 2009 to January 2012, written by purchasers who bought CPS plans with products from online sellers, plus one from a business owner who says the company was listed as a CPS service vendor. Themes (counted by our editors on 2026-10-03; one post can carry several): extra shipping, claim-filing, co-pay or service charges (9); claims denied or disputed, or repair judged uneconomic with a lower settlement offered (10); long delays or unreturned calls (9); a business saying it was listed as a CPS service vendor (1). These are unverified reader submissions and predate the 2026 plan documents quoted above.

Lawsuits involving Consumer Priority Service

MHHC Warranty and Services Inc v. Consumer Priority Service Corp. et al., No. 3:25-cv-05478-TMC (W.D. Wash., Tacoma). Filed June 1, 2025 by MHHC, which the court describes as a Washington corporation that administers extended warranty and service contract programs. According to the complaint as summarised in the court's order, MHHC and CPS signed a Reseller Agreement on March 25, 2019 under which CPS could sell MHHC-backed warranty products; MHHC says it notified CPS on December 29, 2024 that it was terminating the agreement effective April 5, 2025, and alleges that CPS afterwards kept selling and administering plans under MHHC's name and credentials without consent, failed to obtain regulatory approval for some products, and withheld most of the revenue. MHHC pleads civil RICO, breach of contract, fraud, unjust enrichment and state warranty, insurance and consumer-protection claims. These are allegations. CPS and Max Zalta and Larry Heffez, who are named as individual defendants (with Does 1-10), moved to compel arbitration under the agreement's arbitration clause (and to dismiss the individuals and recover fees). On September 26, 2025 the court ruled: "Because the parties agreed to an arbitration clause that covers all of MHHC's claims against all Defendants, the Court GRANTS Defendants' motion to compel arbitration and the case is STAYED pending the parties' arbitration of this matter," and denied the fee request; it ordered a joint status report by March 26, 2026. The later docket entries, as listed on 2026-10-03 by CourtListener (which mirrors PACER and "may not be up to date") and, with the entry text, by PacerMonitor (docket last updated October 1, 2026), are: an April 3, 2026 minute order ("Order to Re-Note Motion") requiring the parties to update the court by April 10, 2026; status reports filed on April 9 (by MHHC, "re arbitration proceedings and case status"), April 10 (by CPS, Zalta and Heffez, described as a joinder) and April 13, 2026 (by MHHC); and an April 10, 2026 minute order: "the parties are ORDERED to update the Court on the status of this case no later than October 10, 2026, or within 14 days of completing arbitration." We have not seen the contents of the status reports and the sources we checked show no later entry, so the case appeared to remain stayed on 2026-10-03; the arbitration itself is not public in those sources.

Whirlpool Corporation v. Consumer Priority Service, Steve Katz and Elijahu Saada, No. 1:16-cv-00059 (W.D. Mich.). Filed January 22, 2016. The verified complaint describes the defendant as "Consumer Priority Service, a New York Corporation" that sells extended service contracts to buyers of Whirlpool-brand appliances, and alleges (on information and belief, with a principal executive office in Newark, New Jersey) that its representatives impersonated Whirlpool customers in calls to obtain free parts, labor or replacement appliances to fulfil CPS's own service obligations; it pleaded fraud, negligent misrepresentation and conversion and sought an injunction and damages over $75,000. The CourtListener docket (re-opened on 2026-10-03) shows service in February-March 2016, a default entered May 9, 2016, an order on August 10, 2016 denying a default-judgment motion and directing Whirlpool to show cause why the case should not be dismissed for lack of subject-matter jurisdiction, and, on September 16, 2016, Whirlpool's response together with a notice of voluntary dismissal without prejudice. No answer from the defendants appears on the docket. The complaint gives no state registry number; we are listing it because the defendant's name, New York incorporation and extended-service-contract business match CPS, but the court papers we read do not tie it to the Brooklyn corporation by registry number.

A CourtListener RECAP search for the exact phrase "Consumer Priority Service" on 2026-09-30 returned eight dockets; two have CPS as a party (above), and the others are bankruptcy and multi-defendant dockets where the phrase appears inside a filing and were not reviewed as cases involving CPS. We did not identify a consumer class action against CPS in the sources checked.

Is Consumer Priority Service Legitimate?

Consumer Priority Service Corp. is a New York domestic business corporation (DOS ID 3062509, initial filing June 7, 2004) operating from 3101 Emmons Avenue, Brooklyn, and holds Texas service-contract-provider licence 385 (subtype ADMIN, listed as expiring 02/13/2027). BBB shows two accredited files for it and its CYA brand, Trustpilot displays a profile the company has not claimed, and BBB and ComplaintsBoard also show complaints about denied claims, service delays and fees (see the complaint record for counts and dates). Its plan documents are written contracts with stated exclusions, waiting periods and refund rules that vary by document and state. A former reseller partner, MHHC, has accused CPS in federal court of misusing its credentials and withholding revenue; that case is stayed for arbitration and none of its allegations has been decided. This page assigns CPS no rating or verdict; read the plan you actually hold, confirm the obligor and insurer named in it, and use the routes above if a claim is not handled.

Court & Public Records

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