I was at the Whitehouse Station, New Jersey store at around 12:15 pm on July 26. I brought with me two Video Values coupons from July: 1) $5 off Any Foster Grant Sunglasses, and 2) $5 off Any StyleScience Sunglasses. I was going to use these coupons on children’s sunglasses as there’s nowhere on the coupons that states “excludes children’s sunglasses.” The Children’s sunglasses I picked out are priced at $7.99 for StyleScience and $6.99 for Foster Grant.
At checkout, the shift supervisor said the coupons can’t be used on children’s sunglasses because it is “nonsense that such high value coupons would be given out for things priced at $6.99 or $7.99.” She went on lecturing me that the store does not make any money with those coupons. I told her first of all, the coupons do not state that I can’t use them with children’s sunglasses, and second, I know some of my friends have used these coupons with children’s sunglasses though not at the Whitehouse Station store. It was fairly busy at the store at that time, and she went on doing her thing without even a word of “sorry about the inconvenience” or something to the same effect. There wasn’t even a simple smile. I was left there feeling like I did something wrong. The manager came out and said he would take my coupons, but he still said that the coupons should not be used with children’s sunglasses. I showed him the coupons where it says “ANY, ” and then he said the children’s sunglasses I picked out are not StyleScience or Foster Grant. I was too annoyed to show him the words “StyleScience” and “Foster Grant” written on the sunglasses I picked out. I ended up not buying anything and left the store. Keep in mind, there was NO SIGN stating that I could not use my coupon (nor does the coupon state that I can not use it for the sunglasses I was going to purchase).
I was truly disappointed in the store associates’ attitude. I think I wasn’t a horrible customer to deal with as I didn’t yell at anyone, and I was just trying to explain that I was using the coupons the way they were intended to be used. I didn’t see any friendly smiles from any of the store associates. I think it is ironic that the following statement is posted on Rite Aid 's website because this just wasn’t the kind of treatment I received today.
“Rite Aid is a place where customers are treated with respect and they feel appreciated and welcome… Our associates are trained to offer our customers friendly, helpful service in every area of the store.”
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