We contracted Unishippers to logistically handle a number of freight needs for a major soft drink company. One of the shipments was 5 self-contained mobile (on cater wheels) gondola shelving units. The shelving units shipped to the location perfectly, however the return shipment they were damaged beyond repair. The very detailed photos taken by the location receiving the damaged goods showed that the gondolas were poorly loaded & not properly secured on to wooden pallets after leaving the initial pick up location. The photos also showed they were still on the Unishippers' contracted end carrier's truck.
We contact Unishippers about the damaged shipment immediately. They sent us their end carrier's claim form. NOT Unishippers' claim form. We submitted the claim same day, along with the very detailed photos. It took a few days for the end carrier to notify us the claim was received and another 2 weeks for them to give details about claim needs.
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