Be careful and be aware of the highly unusual and unethical business practices of FP Mailing Solutions
David A HansenFP Mailing Solutions140 N. Mitchell Ct., Suite 200 | Addison, IL 60101www.fp-usa.com (O) 630.827.5831 (Fax) [email protected]
Be careful and be aware of FP Mailing Solutions highly unusual and unethical business practices and contract terms that FP Mailing Solutions and David Hansen tries to force on small businesses who want to cancel, who have returned the FP Mailing Solutions equipment, and who have never used or took the FP Mailing Solutions equipment out of the boxes they were shipped in. And we returned the FP Mailing Solutions equipment back to them within 10 business days of receiving the FP Mailing Solutions equipment.
We filled out their FP Mailing Solutions form online and it was an order form. We expected the company to call us because we actually wanted better equipment from them. They never called us. They never emailed us. They never called to confirm the order. They never notified us of the shipping status. The equipment just arrived 10 days later. After filling out their form online, we never heard from them in 3-4 days so we bought other equipment from another company. And we received the equipment we ordered elsewhere before FP Mailing.
We expect fp mailing solutions to do the right thing and void out the invoice and stop trying to bill a customer $1680.00 for a product and service that you never provided and the customer did not receive.
We shipped the equipment back to them and they still want us to pay for equipment they received back!!!
They told me to ship the equipment back to us and they would cancel the account.
Next thing I know they send me an invoice for $1,680.00 which is $5 x 36 months of the contract. This is outrageous and highly unethical business practice. Does FP Mailing Solutions really want to force customers who do not want to use their services to pay up this kind of money? They basically want to tell customers who have not even setup and used the equipment that if they dont want to be a customer, we will punish the hell out of you for going somewhere else and make you pay us and force you to be our customer in the tune of $1680.00
This is my letter i sent to Mr. David Hansen who was extremely rude and professional with me on the phone:
Dave,
We shipped back the postage meter box with signature required and we have proof the equipment was returned to you. We never setup or used the equipment as this was a big miscommunication as we were expecting your company to call us first before shipping anything to us because we actually wanted something bigger. We also never received any notification anything was being shipped to us.
Your company sent us an invoice # RI100808381 for $1,680.83. I called customer service last week and they told me ship the equipment back and your company would cancel the account and void any invoices. This is a big joke your company is trying to pull off here.
In accordance with California consumer laws, and because we shipped this back within 2 weeks and never used your equipment, you cannot bill me for something I dont have and never used. You trying to collect this from me does not stand up in court.
Your attempt to bill your customers such an outrageous cancellation fee for a product they do not have is a big scam, highly unethical, and just a desperate attempt by your company to earn a profit in a mafia style chop shop business practice which is a highly unusual business practice. The right thing to do is accept a customers request to cancel since the equipment was never used, returned, and cancelled in a reasonable amount of time like within 2 weeks.
If you do not void this invoice and stop sending me bills, we will sue you in a court of law for damages and attorney fees as well.
Robert
We expect fp mailing solutions to do the right thing and void out the invoice and stop trying to bill a customer $1680.00 for a product and service that you never provided and the customer did not receive.
We shipped the equipment back to them and they still want us to pay for equipment they received back!!!
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