I am writing in regards to your service overall. I am very dissatisfied due to having problems from the beginning I opened this account. I opened the account on 8/30 with a check online. It somehow was entered in wrong and was returned due to wrong account info. I was charged a $25.00 fee. I accepted it that was fine. I then replaced the payment with my debit card on 09/01. Your online system tookMy card with no problems. I then attempted to pay with your online service on 9/15. I received a decline 3 times. I called my bank and they advisedMe they were not declining the card and to try it again. They still didnt see the decline and I tried again. They then advised me it was Securus online system that had the problem and it was not them as the info was correct and the money was available. I had a block on the account at the time I was trying to pay. I called and spoke with a supervisor. He advised me I was locked out for 24 hours from the last time I tried. This was very upsetting, due to the fact I had just tried again it would then be over a day and half my phone would be blocked. We had a medical emergency with one of my In Laws and he was calling for updates. The supervisor told me I could send it western union and it would post in 6-8 hours. So, I did so.
The supervisor gave me the account # 5225926And told me how to send it Western Union. This is what Western Union has on their websiteI sent it as quick collect with your Link for Quick Collect $16.00 fee. 09/15 Quick Collect 5489243439 United States 100.00 Biller SECURUS Account Number 522xxxx The payment took over 26 hours to post to my account. I had to pay online the next morning on 9/16 with my card and pay another $6.95 fee, To unblock my account. So, my card was accepted the next morning with no problem. I was told it was being declined with AVS code error. I used it on 9/1,9/16 and 10/4 with no problem and with the same info I used to attempt the payment on 9/15.
On 9/16 the payment was successful the payment unblocked my account. May western union payment did not post until 9/16. I mailed a money order a week ago monday today is friday. For $20.00. They say a mailed payment takes 7-10 business days. Are you kidding me. They are gouging us with fees. They are using a 3rd party internet payment processor that declines or freezes and when you verify the account info you put in, it comes up with a fee of $25.00. Since i opened my account the fees for their inept online payment system has cost me $47.95. And it's less than 2 months with them. I filed a complaint with the fcc. They are taking advantage of people who have very little money. Their fees for their payment system they use is outrageous. Their system arbitrarily declines and locks you out or doesn't get the info you key in correct and the extra fees are charged and they will not budge on correcting the issues. They are quick to block the number and hold your loved ones calls hostage until they get their money with fees. I encourage every one to file a complaint with the fcc. They have regulatory requests pending action with the fcc. Let's let the fcc know what kind of company they are to the consumer..
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