Last October I started having problems with Capital One Auto Finance. After a year with them they started losing payments and harassing me. I refinanced the loan with Key Bank Auto. July I receive a letter from Key Bank that they had sold my account back to Cap One Auto. I couldn't believe it!!!
My first payment with Cap One was 8/12. I wired the payment by Western Union Quick Collect. 8/16 I received a call from the collections department demanding a check by phone because the payment was now 4 days past due. I told the guy that the payment had been made by Quick collect. He put me on hold then came back and said it wasn't in their system. He would note what I had told him and put a hold on my account until the 19th. If the payment still was not in the system the calls would begin again and repo actions would be taken. I told the jerk that I had proof the payment was made and all the paper work from western Union proving the payment had been made and that there hadn't better be anymore calls or repo action! He again put me on hold. He came back and asked for the mctn number. I gave it to him and he assured me there would be no more calls and my payment had been documented. Yeah right.
This was the reason I refinanced the vehicle to get away from there fraudulent practices. They can't keep track of anything and they won't cooperate when you try to work with them. They sit on payments then tack on late charges.
Somebody needs to file a class action suit against them to stop all this. Big companies like Cap One have been given way toooooooo much power against the consumer and something needs to be done soon!!!
Please, if you can help it at all don't get mixed up with these guys!!!
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