I originally signed up for a Bill Me Later account back in August, when I was buying things for my wedding in September. My budget was tight already, so I figured that if I could buy now and pay it back later, that would be great. I used Bill Me Later twice to purchase some things for my wedding. The first time I used it, I received a bill in the mail, which I paid as soon as I received it. I was waiting for a bill to arrive in the mail for the second time I used Bill Me Later, but I never received one. I went on their site to check my statement billing date, only to find in red letters that my account was past due.
I said, "Wait a minute, I never got my bill, so how would I know it was due?" I immediately contacted Bill Me Later by email and explained that I was waiting for the bill to arrive in the mail but it never did, and I requested that they resend one. I never got a response. About two days later I tried again to request a bill, and again there was no response. So I called their customer service number, and nobody ever picked up. I was on hold for about an hour and a half with nobody ever picking up the call.
So I again tried to email, but like previously, there was no reply. Instead, I just mailed the check to their payment office without the billing statement payment slip. This company has horrible customer service to ignore its customers like that. Anyone using Bill Me Later should beware, because this company does not care about you. If you do not pay your bills, they will report it to the credit bureau, and your credit can go bad because of them. They are tricky! If you are not on your toes, they will charge you late fees and interest without your knowledge while you wait for the bill to arrive. I am not using this company ever again.
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