I contacted the Houston office of the BBB on 10/13 to inquire why my rating went from being a "A-" to an "F" rating as my rating was an "A" up until the time that my membership was expired the suspiciously went to an "F" rating. I have sent numerous emails regarding this as it has effected my business in huge way and cost me a lot of money. They have not changed my rating back to an "A" because I refuse to renew my membership with them. Because of this, I have contacted many of my client to find out if this was why they were no longer on our rotation for service and they have said, and I quote "there was a bad rating with the Better Business Bureau" and they decided to change to another company. I am not sure of the exact amount that this has cost me but it is being investigated now. And I am in the process of getting written statement from the clients so that I can proceed with action.
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