Ms. Costa,
I expect all of your items to ship by the middle of next week. I apologize for the delay but orders have been a liitle slow due to the year change over, this occurs in March. I will make sure that your order is sent as soon as possible and you will receive an email with the tracking number. Once you have the tracking number you can follow the progress of your shippment from our site. Please let me know if you have any further question and good luck in the contest.
Original Message
From: "Trina Costa"
Date: Tue, 10 Apr 14:37: 45 -0700
Hello,
I just put my comments in your guest book... I was unable to find the link to read the guest book and others comments... Anyway here are the comments below:
"I was so excited to find the "pointelle under-wire babydoll, trimmed in ruffled cotton eyelet lace and rosebuds", as I owned one several years ago! Unfortunitly someone was being helpful with laundry and ruined it and I was of course upset, never imagining that I would own another one!
I was totally jazzed when I found it on your site and to top it off lots of other lingere styles that are perfect! I ordered 3 items and cannot wait to see them and am just too thrilled beyond words that I will finally have the eyelet lace babydoll again to add back to my lingere collection! Thank you so much!!!
I am waiting for my products to arrive and cannot wait to visit again and order a few more treats to make me feel like a lady, or should I say a woman!
Everyone has differnt body types and I am pleased that your site and company offers a wide selection of sexy lingere for every shape of a woman! As soon as I get my order, I will be back for more! The selection you have is better than!
Candy!
On that note, I sent a confirmation request email a few days ago and have not had a response back regarding my order:
Date: Sat, 31 Mar 02:38: 53 PST [Show full headers]
From: "Delicate Desires" [Add to Address Book]
To: ". Trina Costa"
Subject: Delicate Desires Customer Receipt/Purchase Confirmation
= GENERAL INFORMATION =
Merchant: Delicate Desires
Date/Time: 31-Mar 04:38: 53 AM CST
= ORDER INFORMATION =
Invoice: 00000212
Description: Delicate Desires, 3-31
Amount: 86.15 (USD)
Payment Method: MasterCard
= BILLING INFORMATION =
Customer ID: delicate931IP65.4.2
First Name:.
Last Name: Trina Costa
Company:.
Address: 439 Dardanelli Lane
City: LOS GATOS
State/Province: California
Zip Code: 95032
Country: USA
Phone: 408-871-7871
Fax:
E-Mail: ms. [email protected]
= SHIPPING INFORMATION =
First Name:.
Last Name: Brian Stull
Company:.
Address: 439 Dardanelli Lane
City: Los Gatos
State/Province: California
Zip Code: 95032
Country: USA
I left a voice mail and have visited your site to see what is new. My card has already been charged for the purchases and I would like to know when to expect my lingere. I see many more cute items and would like to order from you again, but I cannot do that until I recieve the order I have already submitted.
Please send me a tracking number and the date the merchandise was sent. I will return to the guestbook to let others know how I like my products when I get them.
Thank you for your attention to this order and for any and all assistance.
Regards,
Trina Costa (a new customer who would love to become a regular shopper at your site! Please help! This is an engagement gift.)
Sincerely,
DeWayne Simmons
Senior Partner
Original Message
From: T. Stull
To: [email protected]
Cc: [email protected] ; [email protected]
Sent: Friday, November 16 3:53 AM
Subject: URGENT: HELP PLEASE WITH ORDER
Hello DeWayne,
I am still here, hoping and waiting for the lingerie I ordered earlier this year that was charged already to my account.
I have not yet received any of the items that I ordered and you said would be on it's way. I visited your site, but at the time it was under construction and I see that you have redone the site.
Please let me know when I can expect my lingerie, as I am not married since the order was placed and would like to be able to dress in something seductive for him.
I look forward to hearing from you soon.
Regards,
Trina
Original Message
From: "DeWayne Simmons"
To: "Trina Costa"
Sent: Tuesday, April 10 4:08 PM
Subject: Re: NEED YOUR HELP WITH ORDER URGENT
Ms. Costa,
I expect all of your items to ship by the middle of next week. I apologize for the delay but orders have been a liitle slow due to the year change over, this occurs in March. I will make sure that your order is sent as soon as possible and you will receive an email with the tracking number. Once you have the tracking number you can follow the progress of your shippment from our site. Please let me know if you have any further question and good luck in the contest.
Original Message
From: "Trina Costa"
Date: Tue, 10 Apr 14:37: 45 -0700
Hello,
I just put my comments in your guest book... I was unable to find the link to read the guest book and others comments... Anyway here are the comments below:
"I was so excited to find the "pointelle under-wire babydoll, trimmed in ruffled cotton eyelet lace and rosebuds", as I owned one several years ago! Unfortunitly someone was being helpful with laundry and ruined it and I was of course upset, never imagining that I would own another one! I was totally jazzed when I found it on your site and to top it off lots of other lingere styles that are perfect! I ordered 3 items and cannot wait to see them and am just too thrilled beyond words that I will finally have the eyelet lace babydoll again to add back to my lingere collection! Thank you so much!!! I am waiting for my products to arrive and cannot wait to visit again and order a few more treats to make me feel like a lady, or should I say a woman! Everyone has differnt body types and I am pleased that your site and company offers a wide selection of sexy lingere for every shape of a woman! As soon as I get my order, I will be back for more! The selection you have is better than!
Candy!
On that note, I sent a confirmation request email a few days ago and have not had a response back regarding my order:
Date: Sat, 31 Mar 02:38: 53 PST [Show full headers]
From: "Delicate Desires" [Add to Address Book]
To: ". Trina Costa"
Subject: Delicate Desires Customer Receipt/Purchase Confirmation
= GENERAL INFORMATION =
Merchant: Delicate Desires
Date/Time: 31-Mar 04:38: 53 AM CST
= ORDER INFORMATION =
Invoice: 00000212
Description: Delicate Desires, 3-31
Amount: 86.15 (USD)
Payment Method: MasterCard
= BILLING INFORMATION =
Customer ID: delicate931IP65.4.2
First Name:.
Last Name: Trina Costa
Company:.
Address: 439 Dardanelli Lane
City: LOS GATOS
State/Province: California
Zip Code: 95032
Country: USA
Phone: 408-871-7871
Fax:
E-Mail: ms. [email protected]
= SHIPPING INFORMATION =
First Name:.
Last Name: Brian Stull
Company:.
Address: 439 Dardanelli Lane
City: Los Gatos
State/Province: California
Zip Code: 95032
Country: USA
I left a voice mail and have visited your site to see what is new. My card has already been charged for the purchases and I would like to know when to expect my lingere. I see many more cute items and would like to order from you again, but I cannot do that until I recieve the order I have already submitted. Please send me a tracking number and the date the merchandise was sent. I will return to the guestbook to let others know how I like my products when I get them.
Thank you for your attention to this order and for any and all assistance.
Regards,
Trina Costa (a new customer who would love to become a regular shopper at your site! Please help! This is an engagement gift.)
—
Sincerely,
DeWayne Simmons
Senior PartnerHello again...
I have sent several emails and left another voicemail to find out what happened with my order. I am in the process of getting ready to request a refund to my card, and find another place to purchase my lingere from. Obiously I do not want to do that and that is why I have given Delicate Desires the benifit of the doubt that my merchandise is being shipped now via express (and not at my expense for the fact it is not my fault the shipment has not been sent out), due to the lag time and delinquincy of my order. I was sent an email on 4/11/01, explaining the mid quarter inventory thing that was going on and the cause of delay in my merchandise being shipped. This was a suprise engagement gift for my fiancee and i was going to order and have him order from your site again.in otherwards, my gift is arriving late for what it was to have celebrated... I am giving you the benifit of the doubt, this is all a misunderstanding and the opportunity to make this up, so that in the future, for my wedding night in Sept. I can order something special. Not to mention I am on a diet and will want to order some new very, very sexy stuff to keep him hot and interested. SO PLEASE, please please, just send my lingere, I am interested in having it, not a refund or I wouldn't have waited this long or chose your site. Dog gone it, I want to see the white lace rose baby doll that I once owned and loved... Now, please understand and feel where I am coming from and please let me know my stuff is on the way, going out monday, it is being fed exed over night, what ever, but tell me when it will be here... Trust me I have done customer service for years and I get the fact that things happen or get over looked. So because of this I am willing to just say. Maybe that is what happened... And just understand... But if I have to keep writting, then I am going to believe I am deliberatly being ignored or put off, and that is just not good customer service... So this is just and accident right, and you are going to make it right, right... Especially when someone tries hard to understand? Please please send me my lingere...
Thanks
Ms. Trina Costa
=
Re:
Date: Sat, 31 Mar 02:38: 53 PST [Show full headers]
From: "Delicate Desires" [Add to Address Book]
To: ". Trina Costa"
Subject: Delicate Desires Customer Receipt/Purchase Confirmation
= GENERAL INFORMATION =
Merchant: Delicate Desires
Date/Time: 31-Mar 04:38: 53 AM CST
= ORDER INFORMATION =
Invoice: 00000212
Description: Delicate Desires, 3-31
Amount: 86.15 (USD)
Payment Method: MasterCard
= BILLING INFORMATION =
Customer ID: delicate931IP65.4.2
First Name:.
Last Name: Trina Costa
Company:.
Address: 439 Dardanelli Lane
City: LOS GATOS
State/Province: California
Zip Code: 95032
Country: USA
Phone: 408-871-7871
Fax:
E-Mail: ms. [email protected]
= SHIPPING INFORMATION =
First Name:.
Last Name: Brian Stull
Company:.
Address: 439 Dardanelli Lane
City: Los Gatos
State/Province: California
Zip Code: 95032
Country: USA
I left a voice mail and have visited your site to see what is new. My card has already been charged for the purchases and I would like to know when to expect my lingere. I see many more cute items and would like to order from you again, but I cannot do that until I recieve the order I have already submitted. Please send me a tracking number and the date the merchandise was sent. I will return to the guestbook to let others know how I like my products when I get them.
Thank you for your attention to this order and for any and all assistance.
Regards,
Trina Costa (a new customer who would love to become a regular shopper at your site! Please help! This is an engagement gift.)
—
Please note, these are the several attempts to report this and I also reported this to the Better Business Bureu and they also were unable to get any reaponse. I still have no lingere and no refund.
0 comments