From: Katherin
Sent: Wednesday, December 12 11:54 AM
To: [email protected] [mailto: [email protected]]
Subject: RE: Order Confirmation 303348 - Send to a
Supervisor!!!
You still have not given me a "date" to expect them except "YOU expect to receive them at the end of this month."
When will I, THE CONSUMER receive them? 10% from the Manufacturer?
I've been in the Customer Service Business for 15 years, and this has got to be the worst service that I've EVER seen... Your communication to your customer STINKS!
The inconvenience is from you... Not the manufacturer. Had I been told originally that there was a delay of two months, we would not be having this conversation.
I understand that you can apologize all day long, but YOU still have put me in a difficult situation, especially since this was and still is a gift!
Please have a supervisor contact me immediately.
Regards,
Katherin Dickerson
Original Message
From: [email protected] [mailto: [email protected]]
Sent: Wednesday, December 12 11:31 AM
To: Katherin Dickerson
Subject: RE: Order Confirmation 303348 - Send to a
Supervisor!!!
Thank you for contacting us. We do apologize for all the problems you are having with our company.
Unfortunately the shams and the quilt are still backordered due into our warehouse the end of this month.
The manufacturer of those items is offering 10% off on each item for the delay. We have accepted that offer for you.
We are aware that time is of the essence for
you and deeply apologize for the inconvenience.
I have also forwarded a copy of your email to my supervisor per your request. If this date is to long please advise. Again we apologize.
Sincerely,
Jerilyn
Customer Service
12/10 10:41: 11 AM
From: Katherin
To: "'[email protected]'"
cc:
Subject: RE: Order Confirmation 303348 - Send to a Supervisor!!!
These items were ordered when THEY WERE IN STOCK over the internet, Please notice that I purchased my items on October 29th & your company put in the wrong expiration date, called me at home on the date that it was SUPPOSED to arrive at my house & told me that it would be an additional TWO WEEKS! THIS IS UNACCEPTABLE!!!
I have since then ONLY received my dust ruffle & no other notifications of this order being late. I called right after that shipment and complained that the arrival date for the other items was unsatisfactory 12-6-01, as I needed them for a house warming party that I was attending on 11-17-01.
It is now four days after the promised date AGAIN (which I was told it would be shipped sooner as I was at the top of the list!!!)
I have not been notified what so ever as to the THIRD delivery date! I do not understand how you can run a business this way, as after the receipt of these items and the horrible customer service that you provide, understand that I will NO LONGER DO BUSINESS WITH YOUR COMPANY!
Please get my quilt and my shams to me immediately, or I will cancel my order and direct my order to a competitor!
Regards,
Katherin Dickerson
Cell -
home -
Address -
Original Message
From: [email protected] [mailto: [email protected]]
Sent: Monday, October 29 12:05 PM
To: Katherin
Subject: Order Confirmation 303348
Thank you for ordering from Brylane Home!
Your order information appears below. For in-stock items,
you should receive your order within 2 weeks. Please note,
your order may come in more than one package, you will not be
charged additional for this.
If you need to get in touch with us about your order, send an
e-mail message to [email protected] or call us
toll-free at 1-800-528-5150.
To assist us in providing the best customer service to you,
please include billing address information on all correspondence.
If any of your order information below is incorrect, please
contact us immediately.
Thank you for shopping at Brylane Home and we look forward
to seeing you again soon!
:
Your order reads as follows:
Will ship via: Standard
Item (s) Ordered:
Qty. Item description
1 schiffli eyelet wonderskirts (tm
2 alpine quilt standard sham
1 handcrafted alpine quilt
0 comments