Troy Laabs at Jim Laabs Music sent me two damaged music stands and then refused to replace or refund them. He actually suggested that I should repair them myself, and took no responsibility at all.
He was rude and unhelpful throughout, with constant bait-and-switch behaviour. Very arrogant and manipulative. It seems this store is in the habit of just taking peoples money with no regard for customers, basic courtesy, or consumer law.
I got my money back in the end, but only by contacting the bank for a refund to my credit card.
Never buy from Jim Laabs Music.
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