Troy Laabs at Jim Laabs Music sent me two damaged music stands and then refused to replace or refund them. He actually suggested that I should repair them myself, and took no responsibility at all. He was rude and unhelpful throughout, with constant bait-and-switch behaviour. Very arrogant and ...
Public school purchased Schiller Bass Clarinet from ebay. Was not working when it arrived. They offered to make it right and repair it for free. Shipped it to them in September. Did not receive a response. When called first time thereafter about repair, did not get response until calling for ...
This story will make you think twice about shopping at Jim Laabs. In December of I went to the store to buy a sound system. I found a brand new power head and two used but rebuilt speakers. The guy that was helping me, Jeff, had rebuilt the speakers himself. I trusted him with the rebuilds and ...
During the week of 15 June 09 I wrote two emails to Troy, one regarding incorrect accordion straps the store sent me, the second regarding an inoperative and expensive accordion I bought from the store. No one called on the phone, and I received no emails. I called today, 24 June 09 and Troy ...
After examining having a quantity of sellers and evaluating worth and spoken acceptance of quality within the internet, I selected Jim Laabs to get a Bari Sax. Rick and Troy guaranteed me that their devices were of top quality and worth. Once they established a shipping period of 10 times I had ...