This is a complaint against David F. Rebholz, President and Chief Executive Officer, FedEx Ground, for mis-management of a shoddy organization that has meted out pitiful service, egregious incompetence, and - worst - a dishonest, vacuous pledge to fix a litany of problems that just keep piling up.
The main reason for my filing this complaint: FedEx failed to honor its pledge, as proffered by telephone representative agent Lorraine, to have a trace agent call me, and to follow up on Case 923608444. As FedEx (or any person) can glean from the recorded conversation, Lorraine expressly said that I could expect an agent to contact me within two hours of my phone call to FedEx's number: 1.800.548.3020, at or about 5:48 PT on 23-Sep.
What leads up to this broken pledge is itself a comedy of errors - or, rather, a tragedy for which I hope FedEx CEO Frederick W. Smith holds FedEx Ground CEO David F.
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