This is a complaint against David F. Rebholz, President and Chief Executive Officer of FedEx Ground, for mismanagement of a shoddy organization that has meted out pitiful service, egregious incompetence and, worst of all, a dishonest, vacuous pledge to fix a litany of problems that just keep piling up.
The main reason for my filing this complaint is that FedEx failed to honor its pledge, as made by telephone representative Lorraine, to have a trace agent call me and to follow up on Case 923608444. As FedEx (or any person) can glean from the recorded conversation, Lorraine expressly said that I could expect an agent to contact me within two hours of my phone call to FedEx's number, 1.800.548.3020, at or about 5:48 PT on 23-Sep.
What leads up to this broken pledge is itself a comedy of errors - or, rather, a tragedy for which I hope FedEx CEO Frederick W. Smith holds FedEx Ground CEO David F.
0 comments