I registered for LicenseStream and may not add pictures effectively. After no reactions from assistance, I acquired several emails without options. (I will give a comprehensive listing of emails and low-reactions to my assistance inquiries for LicenseStream's attorneys. The fact is my protection.)
After I confronted little-claims court motion, I acquired another mail saying they'd unknown of my problem (despite me having additional emails showing it did).
Three months later, I still can't post photos, my bill proceeds to possess "host mistakes" after I make an effort to do numerous duties, not restricted to importing photos.
LicenseStream won't react to my needs to get a reimbursement and I'll be billed $75 along with the month's cost I Have previously taken care of LicenseStreamis recurring "host mistakes" that aren't my problem.
Listed Here Is my documentation:
1
After making numerous communications on licensestream’s on-line “support” type (an oxymoron if there ever was one), i ultimately could contact a live person since i mailed the support team by not choosing to fill out the internet type
From: Glenn Franco Simmons
Delivered: Monday, August 29 8:51 PM
To: LicenseStream Tech Support Team
Topic: Need help
I've quit many communications in your online issue type, and that I've obtained a contact four-times, in my opinion, informing me somebody might contact me.
No body has. It has been two times, over 48 hours.
Can somebody help me?
My account is GTFS1959. I have created you from your own online form.
Are you still running a business?
Our account suggests I've a professional bill? Was there an issue with my cost? In that case, are you able to inform me?
Thanks for the thought,
Glenn Franco Simmons
2
From: Jeffrey A. Shear
To: Glenn Franco Simmons
Cc: LicenseStream Tech Support Team
Delivered: Monday, August 29-6:10 PM
Topic: RE: Need help
Hello Glenn,
Sorry for that late reaction we've had many people displaced due to Hurricane Irene.
You've successfully authorized for the website and since you find the regular choice you've registered to get a Professional consideration. The professional bill provides you with more storage and performance.
Should you didn't objective to register in this manner please allow me to understand and we are able to work out how to obtain you registered correctly.
When it comes to certification mistake we shall consider that tomorrow and find out why it's not showing correctly. Your website is completely safe and our records ought to be current.
Please answer all-so the whole help team views the emails that'll enable you to get the fastest reaction.
Regards,
Rob
3
From: Glenn Franco Simmons [mailto: [email protected]]
Delivered: Monday, August 29 9:16 PM
To: Jeffrey A. Shear
Cc: LicenseStream Tech Support Team
Topic: Re: Need help
Oh, gosh, I thought you had been located in the Bay Region. Our sincere apologies. Please reach me when you're all back again to regular. I am sorry for worrying you when you're being trapped by poor weather. Having said that, thanks for the mail. It's much appreciated.
I meant to subscribe to the professional consideration, but thanks for the present to alter it easily created an error. I simply wished to make certain my cost experienced. I just had one event whenever your certification seemed legitimate and that's after I place in my charge card data.
The only real issue I've right now is importing documents. I've documents as JPEGs however they are preserved as Nikon Get NX2 documents since that's my standard. Our primary issue is:
1) May I use Seize NX2 for JPEGs?
Our other concerns are:
2) Easily may use Nikon NX2, why am I unable to add a photograph?
Please react to more demanding requirements. Since I understand there's somebody about the different conclusion, I am content to hold back for a solution provided your needs.
Thanks, again, for the thought.
Glenn Franco Simmons
4
From: Jeffrey A. Shear
To: Glenn Franco Simmons
Cc: LicenseStream Tech Support Team
Delivered: Monday, August 29 7:44 PM
Topic: RE: Need help
Hello Glenn,
The Catch NX2 plan enables you to use Natural, Tiff or Jpeg files. Based upon the way you are preserving them inside your camera is probably how Catch NX2 is preserving them after change. Presently LicenseStream allows Jpeg and Tiff files. If you're able to conserve the documents in Catch NX2 as jpegs and add them.
When there is nevertheless and problem or you curently have jpeg pictures please connect someone to your reaction to ensure that we are able to observe exactly what the problem is.
Thanks,
Rob
5
Re: Need help
Cover Facts
FROM: Glenn Franco Simmons
TO: Jeffrey A. Shear
CC: LicenseStream Tech Support Team
Concept flagged
Sunday, September 3 7:33 PM
Message body
This Is Actually The notice after I have experimented with fill numerous documents, JPEG and TIFF.
A Mistake has Happened
We're sorry to record that the error has occurred about the host which we're not able to approach your last motion.
To be able to better last, we motivate you to let's realize that you received this mistake. Feel free to deliver an email to LicenseStream Assistance ([email protected]) and let's understand what happened.
Please make sure to incorporate a comprehensive explanation of the motion you had been attempting to execute whenever you received this mistake. Additionally, please include your login, consideration kind, and what pc OS (ex: Macos X, Vista) and internet browser (ex: IE, opera) you had been utilizing, as these details can help us determine bugs quicker.
You are able to go back to the final site you had been on making use of your surfers back-button, or you can travel to another section of LicenseStream through the use of the navigation bar above.
6
While Mr. Shear ceased reacting, so when the LicenseStream Support Group never approached me, despite Mr. Shear’s path, I published to “support”: I obtained among numerous unanswered automatic reactions, despite LicenseStream’s guarantee of contact within twenty four hours on weekdays and 48-hours on vacations.
00003949
Hide Facts
FROM: Candice Murray
TO: [email protected]
Concept flagged
Friday, September 7 7:30 AM
Message body
Hi,
Thanks for calling LicenseStream Assistance. We've obtained your request and situation # 00003949 continues to be produced. Your Help Group may answer you within twenty four hours Mon through Friday and within 48-hours about the breaks.
Sincerely,
Your LicenseStream Support Group
[email protected]
7
Simply To make sure, I rewrote Mr. Shear:
Re: Need help 1
Cover Facts
FROM: Glenn Franco Simmons
TO: Jeffrey A. Shear
CC: LicenseStream Tech Support Team
Concept flagged
Friday, September 7 7:33 AM
This concept includes blocked pictures.
Display ImagesOptions
Message body
Documents nevertheless won't add. I've utilized three different surfers currently current: IE, Opera and Opera.
I've attempted: CaptureNX2 documents preserved as; normal standard Windows jpegs; all dimensions from 300 KB to significantly more than 1MB.
None work. I have connected a low resolution picture I tired today.
Can somebody help me? If you should be not able to aid, would you I would like to understand whenever you will soon be accessible?
Thanks for the consideration.
Glenn Franco Simmons
Gtfs1959
8
RE: Need help
Cover Facts
FROM: Jeffrey A. Shear
TO: Glenn Franco Simmons
CC: LicenseStream Tech Support Team
Concept flagged
Friday, September 7 7:38 AM
Message body
Hello Glenn,
Are these the entire size documents indicating the greatest quality you're importing?
Generally you'd need the document to become larger atleast 3000 x pixels that will be about 6x the document you delivered.
Is Catch NX2 making these as internet pictures. Would you understand what the pictures seem like in the camera itself?
Thanks,
Rob
9
Re: Need help 2
Cover Facts
From:
• Glenn Franco Simmons
To:
• Jeffrey A. Shear
Concept flagged
Friday, September 7 1:08 PM
This concept includes blocked pictures.
Display ImagesOptions
Message body
Cheers, Rob.in the beginning, I attempted big dimensions: method over 3000x2000.
I Have tried importing from Photoshop 8 "get ready for Internet"; Seize NX2 with and without Nikon shade account; dimensions including the little one you've to 1 which was significantly more than 8MB. This is actually the error information that come from that attempted post: MISTAKE 2038 on 8.35 mb file.
Today, I got further than before. I acquired to the stage of wherever it stated: "Go To procedure" or something similar to that. Used to donot screen capture it, but I am confident do you know what I'm talking about.
Catch Nx2 doesn't possess a "get ready for Internet" purpose that I noticed.
After I am in Photoshop, I conserve the get ready for Internet like a JPEG, however it enables TIFF and GIF, etc.
Listed here are documents I simply tried that managed to get towards the "Go To Procedure" uploads.
If you're able to assist me, I'd be thankful. I'm awaiting Licensestream to function before I place my creative pictures on the Livebooks website. Easily had recognized it'd consider this lengthy, I'd not need gone live with my site.
Thanks for the thought,
Glenn (GTFS1959 is my Licensestream identification)
After my documents however wouldn't add, and that I extended not to just obtain more LicenseStream “server mistakes, ” I subsequently started to encounter “broken links” on LicenseStream’s site. Which was enough for me personally to contact it stops with this particular poor attire.
10
Re: Need help 1
Cover Facts
From:
• Glenn Franco Simmons
To:
• Jeffrey A. Shear
Concept flagged
Friday, September 8 8:19 PM
This concept includes blocked pictures.
Display ImagesOptions
Message body
Rob,
The final 4 or 5 uploads, it suggests something similar to "Running uploads." Then I wait. Then it pops up as-yet another mistake.
May I please understand this solved, or would you credit my charge card the entire quantity I registered and never cost me a stop charge, because the issue needs to be in your finish? I'm just requesting to become ended due to Licensestreamis failure to do its end-of a deal. I'm almost fourteen days into this, and nothing. I've compensated; I've obtained nothing in substitution for my cost except a contact every couple of days after which stop till I protest even more. This isn't a method to operate a company centered on customer support.
I'm prepared to alter whatsoever I have to do to meet up your needs, however, you have provided me none, and I've no idea regarding after I'll obtain a reaction.
Even today, I've just observed from you. I've completed "contact assistance" possibly greater than a dozen times.
With Livebooks, I obtain a reaction in 24 hours. A genuine reaction. Actual solutions. That function.
I Will just opt for Digimarc for my pictures and purchase Lightroom or anything and discover another merchant that may take JPEGS like Flickr, Blogspot, Panoramio, papers, Wikipedia, etc. I've had my pictures published around the world.
Only problem: Licensestream.
Please correct my issue by Sunday or provide me a credit, nor cost me a termination charge, as my termination is likely to be due to Licenstreamis nonperformance and its own total failure to provide good customer support. Up to now, I've not had ONE reaction from "contact assistance, " when I mentioned, that will be s break of one's contractual conditions of twenty four hours on weekdays and 48-hours on vacations. Notwithstanding the storm, that will be a great occasion, I recognize the reason behind the first wait. But almost fourteen days later? No reasons, if you don't possess a bigger issue you're not referring to.
Thanks for the consideration.
Connected is just a Windows JPEG, which Licensestream likewise didn't take. And that I have attempted little to method to big dimensions.
Glenn
11
Clearly, my exasperation didn’t transfer Mr. Shear. I recognized that I had been never likely to get aid from LicenseStream’s assistance group, and so I required a return.
Please stop my consideration
Cover Facts
From:
• Glenn Franco Simmons
To:
• Jeffrey A. Shear
Concept flagged
Friday, September 9 10:34 AM
Message body
Rob,
Would you please stop my consideration and return my charge card and so I do not have togo through the trouble of reporting towards the lender that Licensestream didn't adhere to its conditions of providers? I also do not desire to be charged $75 as your firm's digital low-responsiveness to my attracts assistance has quit me no option. I have invested the full time attempting various dimensions, JPEGs, Tiffs, with Adobe, with Nikon, with Windows application to no avail. I appear to don't have any issue with different suppliers. It is simply an excessive amount of an inconvenience and that I wish to utilize another merchant, and that I do not desire to be spending twice. I actually donot wish to truly document the documents with my credit card business declaring nonperformance, etc. Thanks for the thought. Easily, again, obtain no reaction, I'l statement Licensestream for scam to my lender and credit card business.
Glenn
12
Without any reaction from Mr. Shear, I completed the internet “support” type ~ again an oxymoron if there actually was one. I acquired several automatic emails from the Candace Murray. She just responded one.
Hi,
Thanks for calling LicenseStream Assistance. We've obtained your request and situation # 00003951 continues to be produced. Your Help Group may answer you within twenty four hours Mon through Friday and within 48-hours about the breaks.
Sincerely,
Your LicenseStream Support Group
[email protected]
13
Re: Need help
Cover Facts
From:
• Glenn Franco Simmons
To:
• Jeffrey A. Shear
Cc:
• LicenseStream Tech Support Team
Concept flagged
Friday, September 95:21 PM
Message body
Ok, men, it has been fourteen days. I will have Photoshop CS5 and Lightroom and that I saved your Lightroom plug in. Our pictures still don't add. I don't imply to become belligerent. I'm decided to obtain support or perhaps a return.
Consequently, you'll be observing me in little-claims judge in Santa Clara Region should you choose not supply me service, particularly if that you don't supply me service, proceed to dismiss me, nor return my cash and cost me a termination charge.
If you like to go to little-claims judge, that is good. You've the assets. I've your emails that I'll create in courtroom with proof of your nonperformance and proof that my pictures have now been submitted to a lot of machines, the web sites, etc., except Licensestream.
I've plenty and plenty and a lot of spare time, and so I donot mind likely to little-claims court.
But, I Would rather simply have my service function and my agreement expanded by fourteen days because I've taken care of fourteen days with no support.
Please reply by Wednesday, Sept. 13 by 5 P.M. PST, or I'll document a state against you in little-claims judge and advise my charge card organization that you simply have didn't provide something, which, though I'm not really a lawyer, might be a legitimate issue, because you approved cost for no service and also have not adopted your promissory process of answering customers with difficulty. I am aware you'd a storm. If that got out your customer support, why would you not only suggest that on the internet site?
Some tips about what I published for your silly small online type ~ possibly concerning the 12th or 13th moment I Have accomplished thus, though I might be incorrect. It may be more:
Could anybody assist me? Or may I please obtain a reimbursement? I will have Adobe Lightroom and Photoshop CS. I purchased them today at substantial cost. Our pictures however don't fill, actually utilizing your extensions. That is absurd. I've pleaded along with you for 2 months to assist me. Please either return my cash, nor cost me a termination charge, or get my support to function, or observe me in Santa Clara State little-claims judge where I'll prosecute you. I'll have the full time I Have spent coping with us and every other problems.
Again, all I'd like is my support to function.
14
Finally, I chose to react to among the automatic reactions having a little bit of saracasm.
Re: 00003951
Hide Details
From:
• Glenn Franco Simmons
To:
• Candice Murray
Concept flagged
Friday, September 95:23 PM
Message body
Yes, right. You've never answered, "Candace" within 24 hours, not to mention 48 hours. The toughest customer support I Have ever experienced online. Exactly what a method to operate a business that depends upon great promotion and tips.
From: Candice Murray
To: "[email protected]"
Sent: Friday, September 95:11 PM
Subject: 00003951
Hi,
Thanks for calling LicenseStream Assistance. We've obtained your request and situation # 00003951 continues to be produced. Your Help Group may answer you within twenty four hours Mon through Friday and within 48-hours about the breaks.
Sincerely,
Your LicenseStream Support Group
[email protected]
15
Our sarcasm gained an answer. Brilliantcustomer “service.”
Glenn,
I'm sorry you're annoyed – this really is certainly the very first I've observed of one's request. Had I observed it faster, you'd have received help. Could you please send me your unique demand and/or request and I'll do what I will to work with you?
This isn't the knowledge LicenseStream desires for almost any of our clients and that I do apologize.
Please allow me to understand what I will do for you personally and we shall have it categorized.
Candice
Candice Murray
VP, Business Business Development|LicenseStream
[email protected]
16
Re: 00003951
Cover Facts
FROM: Glenn Franco Simmons
TO: Candice Murray
Cc:
• [email protected]
• [email protected]
Concept flagged
Friday, September 9 9:26 PM
Message body
Thanks, Candace. I'll be on picture projects this weekend.
I'll return to you the moment I will, so that as quickly when you are capable, possibly we can begin again.
Since I Have threatened to consider Licensestream to little-claims judge, I rescind that, because you replied, but I had been severe. I will prosecute for approximately $7,500 in problems and I've a contact chain that obviously demonstrates mess and/or don't a person: me. Actually, it is a break of agreement since I haveam below fourteen days later by having an uncertain problem, and of course the neglect of Licensestream to react as it guarantees clients it'll within twenty four hours weekdays and 48 hours breaks.
Even if Jeff Shear informed his "assistance at licensestream" individuals to make contact with me, they never did. Howis that for professionalism? From what he explained the storm had an impact, but having run papers along with a big trash organization and having handled numerous natural problems at each, I truly don't think a storm may be the cause I'm quit without trustworthy customer support.
Due To my disappointment with Licensestream, I requested Digimarc nowadays, and so I might monitor my pictures. Within the meantime, I Will simply use Digimarc and obtain pictures on my website, however, you were my first-choice. I am unsure today how to proceed. May I permit pictures with Digimarc and Licensestream or is the fact that currently unnecessary. That is so annoying.
I'll try importing again-this weekend, to determine if I'm doing something amiss, and that I'll return to you with my benefits.
Thanks for the consideration.
Glenn Franco Simmons
Gtfs1959
17
After encountering more LicenseStream “server errors” NOT related to submissions, and still not having the ability to add, I had been much more exasperated and, nevertheless having never been approached with a correct “support group, ” I determined my agreement to LicenseStream have been breached by LicenseStream, because it never, actually answered with twenty four hours or 48-hours to my several preliminary demands ~ despite the storm, that will be clear to possess triggered a wait. But, why don't you place that on the internet site, therefore clients understand? I’ve run companies, including papers online, and that’s what I'd did. You will find a number of other suppliers available. DON'T USE LICENSESTREAM, since you might wind up like me: a happy new client switched unhappy, exasperated and intimidating legal action. But, I recognize, I’m also little to issue to LicenseStream. Or do I truly possess the assets to cope with its legal group.
[No Subject]
Hide Details
FROM: Glenn Franco Simmons
TO: Candice Murray
CC: Permit Flow Tech Support Team
• [email protected]
Concept flagged
Friday, September 16 8:50 AM
Message body
Expensive Candace,
I still can't post to Licensestream. There has been issues since I have attempted to register, including Google and Opera caution me that the records had terminated.
I'd just like a complete reimbursement of my preliminary cost and never be billed the termination charge.
Even today, I Have never obtained an additional reaction to the photos ~ required by Jeffrey Shear of Licensestream ~ I delivered to Jeffrey Shear and also to Licensestreamis Assistance Group ~ at Jeffrey Shear's demand.
Easily don't get a complete reimbursement, I'll document just as much of the state as permitted legally in Santa Clara County Small Claims Court.
Recorded as well as in my ownership via period/e-mail are of Licensestream's guarantees included in the several automatic reactions I obtained, as well as in the emails I received encouraging although not providing quality.
There is just one moment I obtained an answer from your own online assistance type, which was after I stated I had been likely to need to consider appropriate motion due to Licensestreamis violation of agreement.
Below is simply a number of my annoying communication with Licensestream which was not followed-up sufficiently to solve my problems.
As mentioned within my last communication for you, I had been likely to attempt to add more pictures, that we did, plus they failed. Them all. It's not worth my effort and time to deliver every detail for you. I've previously delivered Licenstream enough pictures describing my issues and that I simply do not have the true luxury of time for you to determine what's incorrect.
I want a merchant who'll use me and who'll supply support that's compensated entirely for and who lives as much as client obligations as guaranteed on its site.
Thanks for the consideration.
Glenn Franco Simmons
Gtfs1959
And So I possess a option: visit little-claims judge or shed significantly more than $100. I'll be confirming LicenseStream to my credit card organization for scam since it has declined to deal with its "host errors" that proceed to create my consideration ineffective for the reason I registered for, AND, it's not supplied me by having an explanation why you will find host errors, once the host errors is likely to be fixed and easily may get a credit for three months of LicenseStreamis nonperformance.
Our pictures have already been submitted from Western Europe to Pakistan towards the Usa to get a number of online press. The only real issue: LicenseStream.
Based on my expertise as press skilled ~ so that as a person, I'd not suggest LicenseStream to anybody. It's been an overall total ripoff for me personally.
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