My elderly mother (59 yo) has been calling Verizon for weeks now asking that they resolve a strange noise in the line. Verizon has not addressed the concern. My mother's line stopped working today — no one can get through to her (from neither a landline nor cellphone). I called Verizon and they told me that there's an outage in the area that "should be fixed within two days." In spite of this, I was able to get through to my mother's neighbor without any issue. I called Verizon to ask that a technician check on my mother's line tomorrow to see what's going on and to make sure that she is can connect to others if she has an emergency, but the manager-on-duty that I spoke to wasn't just unhelpful and unwilling to understand our situation, she was also rude (hung up on me, raised her voice). I was able to find out that her name is "Troy" and supposedly works in the "Pittsburgh office." I want as many people as possible to know how Verizon is treating us — treating my elderly mother — and how they respond to the concerns of customers.
First and foremost, I would like for Verizon to fix my mother's line once and for all. As a paying customer, she has a right to an outside connection via her landline. The technical issue regarding Verizon's service is putting her in danger by limiting her ability to communicate with others if a need to do so arises — any company, any person, ought to be able to understand that. Furthermore, I'd like for "Troy" to receive notice on how to treat Verizon customers.
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