After my mother passed away I contacted Good Team Movers for an estimate on what it would cost to have some of her personal belongings moved from The Villages, FL to St. Joseph, MI, and I needed to know the time frame to have this done. Because the estimate was reasonable and the time frame was perfect I faxed the signed contract to them and paid the deposit of $350 on 7/21 and immediately sent a money order of $500.54 so they would have the money for the pick up on 07/24.
#1 complaint - Good Team Movers has a 20% off coupon on their site. It is for Long Distance Moves and states - "Discount applies to original estimate only". It has no expiration date and no other stipulations. When I told them that I would like to apply it to my final bill I was told by "Mike" (the office manager) and "Itamar" (the general manager) that I can only use it before I was given an estimate. I pointed out that there were no stipulations other than I could only use it on the original estimate. They both then told me that they no longer honor the coupons. I pointed out that the coupons were still on their site. I was told that the coupons should not be on the site and that they were sorry. When I told them that I had planned on pursuing this, Itamar informed me that I was free to do that and they would be glad to just keep my things in storage. I did not appreciated this threat and intimidation.
#2 concern - I was told in 2 emails (which I still have) from Crystal - the customer rep., that after my mother's belongings were picked up "the estimated delivery is 2-7 days. 7 days being on the higher end. It's usually some where in the middle." After many, many emails and many phone calls (on my part - not their doing) my mother's belongings were finally delivered 38 days later.
They had my money ($850.54) and my items for 38 days when I was told 2-7 days. I was given a discount of $102 for them being late, which I had to fight to get any discount. "Itamar" and "Mike" tried to again intimidate me into writing an email stating that I accept the $102 off my balance so that the movers would take that off my bill when they delivered my items, but I did not do that. They refused to honor the 20% off the original estimate. This is false advertising!
I'm hoping my review saves even one person from going through what I did! Please check out
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