Complaint:
3/17/04 12:20p I contacted NJ rentals because of their many Hillside NJ listings online at NJ.com. I was advised by John that they were available as of today. He would not give a street location of the property until I registered w/$150 in the Garwood office. 2:20p I arrived at the Garwood office, completed the profile application of my apartment needs and was charged a $150 registration fee.
I was advised that I had 120 days to use the service but advised him I needed an apartment before 4/1/04 and was eager to get the available information we spoke of over the phone. He told me while my credit card was processing I could look at the available properties in this HUGE binder full of old and new dated properties all over the county. He then brought the application over for my signature and I asked about the Hillside properties. I couldn't locate ANY in the book, John stated "If they are not in the book, Deloris will have to look them up by computer." He then leaves the office.
Meanwhile as I looked around there wasn't a computer in sight. 10mins later (2:50pm) I asked Deloris if she could look up the information for me, she told me she was very busy and if I could wait until 4p. I told her I couldn't wait that long because I needed to pick my kid up from school. I told her I'd go home and call her then. I called back at 4:15p and Vanessa picked up the phone. Deloris stated in the background "I told her to call back at 5:30p". I told her I'd call back then but I really wanted to see the apt today I told her. I called back at 5:15p she still could not locate the information. Deloris then took my number and told me she'd call me at 8p before she left. I called her at 8:10p no answer. So I left a message.
I called back at 12noon the next day I spoke to John and told him how upset I was at the misleading information in the paper and I wanted my money back. He then stated he'd have Vanessa call me back with the information. She never called, I've left several msgs since, they refuse to call me back. It is now 3/28/04 and they still refuse to call leaving me down to the wire to search for an apartment at the drop of a dime. I paid for this service because I lack the time needed to browse the paper and internet in search of a place. This is really a "DIS service"!!
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