I had been a valued customer of AT&T for almost five years when I started running into problems. Getting charged for services or apps that I did not allow or download. I had been laid off for several months and called Customer Service to tell them to cancel my contract and that I'd pay for the early out contract fee. Never heard a word or received anything in the mail regarding the cancellation.
About two to three months after contacting AT&T I started receiving threatening phone calls from a debt collector stating that I owed him money. I got back in contact with AT&T yet again and they stated that there was nothing in their records indicating that I had called to have my contract cancelled. I told the operator that someone obviously didn't do their job and proceeded to tell her that they sold my now debt to a fraudulent harassing agency. She said there was nothing they could do because the debt was now out of their hands.
This all happened back in Sept- Oct. Haven't heard from the fake agency since my father contacted the "headquarters" of this so-called agency. On top of that every thing I ever got in the mail regarding this issue was addressed to someone other than me. All of my information but wrong middle initial.
I guess I'm looking for answers more than anything. I have a friend who works for a collection agency and he said to pay it no matter what. My only problem is that I am not going to pay any money to this agency seeing that anything I pay WILL NOT be going towards my debt owed to AT&T. It'd be going right into this guys pocket. I did a detailed search on the company and looked at many forums which stated everything that had happened to me and they all responded NOT TO PAY THE COLLECTOR.
What is a young girl to do to take care of this issue? I want to pay it off and get rid of the burden but I need more info to do so safely.
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