I respected the title Bestbuy, I never had an event with Geek team although I experienced it'd be considered a great recommendation. I got my dadis pc directly into be fixed following the OS appeared to be damaged and wasn't starting accordingly. I had been informed it'd be 200.00 to complete an evaluation, fix, re configure, deploy improvements and motorists. I experienced it was reasonable considering all which was incorporated.
I later named to obtain the standing of the pc and was informed the OS was totally damaged and also the only choice was an entire re install of the OS. I had been subsequently informed that the copy of the machine was 99.00. I had been only a little taken when the only real information about the device was possibly 5MB max within the My Documents directory. I subsequently questioned just how much a brand new drive could be and just how much wouldn't it be in order for them to deploy the brand new push, place a brand new OS mount about the drive after which create the present drive another drive to gain access to the documents. I had been informed by Hector this could be 70.00 and also the OS and push installation was contained in the 200 initially settled. I experienced it was much considering it had been 99.00 to copy 5MB value of information through DOS. We subsequently had a brand new drive (current was 4 yrs old) along with a servant drive-in the equipment for later use if necessary. I had been informed that my dad just needed to are available in and purchase the drive.
My dad travelled to bestbuy and taken care of the drive. This time around a called Sergio was in touch with him and informed him he didn't require a fresh drive and they might save the present travel. It was accurate, although not that which was requested for and directed to complete. Also then Sergio nevertheless proceeded to market my Dad a drive. Our dad isn't specialized, or does he have any understanding of computers simply to go here and press there. Today he'd a Sergio inform him he didn't require a fresh drive which he might repair his pc, he DIDN'T inform my dad he didn't have to purchase a new drive. Merely, he took benefit of somebody who wasn't educated or had the data to create the best choice. The supervisor (Hector) didn't part of and examine what I'd mentioned with him, plus they proceeded to cost him the cash he settled especially for a brand new drive as information services backup.
My dad proceeded to obtain the pc back with no drive and really with no functioning device. I named Bestbuy twice and talked to Sergio to solve the problem and then be informed merely, there is nothing they might do and my Dad would need to are available in and purchase a brand new drive. Additionally, they did him a benefit by discounting the copy providers from 99.00 to 70.00 that was the cost he settled to ALLEGEDLY obtain a new drive.
Sergio then proceeded to express he might just examine the problem using the client which the client mentioned I had been at fault for this. Merely it appears he wasn't prepared to take responsibility for that scenario. Again, I had been leading my dad along this method so he'd not be studied advantage of. It appears as if Bestbuy believed it better to nevertheless manipulate the problem and make the most of somebody in the place of use anyone to provide the greatest support.
I really hope this saves somebody from that great same destiny. Personally I think we where cheated, scammed, and informed you've 'greater' choices irresponsibly. To see probably the same consider your PC to Geek team in Oxnard, California and consult with Hector or Sergio.
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