Complaint / Review
Paypal
Funds Held on eBay Sale Despite Documents and Tracking Number

I sold an item in July on eBay. The customer paid on July 26. PayPal decided to hold the funds for this one transaction, asking for documentation that this is a valid transaction. I responded with all the information on July 26.

On August 3, I asked them for an ETA for the release of the funds. No response. On August 3, I also tried calling, waited an hour and had to hang up.

On August 4, I copied the exact emails from the buyer stating that the transaction was valid. No response. On August 4 again, I responded saying it's been 9 nines, please release the funds. No response. On August 4 I tried calling again, waited 1 hour and 22 minutes and had to hang up.

On August 5, I decided to ship the item and gave PayPal the tracking number showing that it was shipped. No response.

Then on August 1, I got an email stating that they will now be holding my funds for 21 days on each transaction unless I provide proof of delivery or positive feedback.