Usacomplaints.com » Shops, Products, Services » Complaint / Review: Comet - Faulty laptop still under warranty not being repaired. #714424

Complaint / Review
Comet
Faulty laptop still under warranty not being repaired

About the 23rd of feb this season I'd to consider my fujitsu notebook directly into my nearby comet shop in kirkcaldy fife when I had observed it had been just starting to soften at top-left hand-side as well as on a number of secrets in the same area. Was however under first-year guarantee until 23/03/09. I was requested easily had set something warm on notebook to trigger the reduction I responded no, was requested again and informed when I'd it'd not get fixed underneath the guarantee again I informed the girl no nothing warm have been near or About the notebook it had been utilized on table with cooling fan under it. Was informed it might occupy to 18 days. On 06/03/09 I'd noticed no further about this so-called shop, was informed they'd not noticed something about this might contact manufacture and contact me back, got phone stating manufacture was still attempting to decide if notebook have been broken and may learn more in per week, needed to contact again on 16/03/09 as had noticed nothing was informed they'd not noticed something possibly might contact manufacture and obtain back to me. A evening or two later I got phone from the lady who stated the manufacture had requested her to contact me and inform me the reduction wasn't protected underneath the guarantee, I informed her that there needed to be something amiss using the notebook within the first-place to make it soften she stated she'd inform manufacture what I'd stated and he may have another take a look at it. Later got phone from comet shop stating manufacture stated yes reduction was because of it overheating but this was since I'd been utilizing it although it was positioned on a rug and there were carpet fibers within the lover, informed her it was difficult when I don't have rugs, she explained she'd inform the manufacture what I'd stated, then got e-mail since reading used to do not need carpets these were today stating fibers and decreased the rug bit. I created inquiries with a couple who restore and develop pcs/notebooks and was informed that there is no method that fibers might do that particularly in a notebook which was under year-old, got informed what I had been being informed was garbage and not noticed this type of bad justification, furthermore notebooks are designed to possess a security system where once they get too warm they turn off, furthermore informed there needed to be problem with processor, cooling method or equally for this to happen. On newest mail comet have today returned to carpet fibres again and today have included dirt aswell as today stating the ability relationship stage was damaged. This notebook was never in virtually any region where there have been any fibers, don't have rugs and there is definately nothing wrong using the energy relationship stage after I quit it in the store. If the notebook have been broken in any way I'd not took it into the shop and definately wouldn't have remaining it there. I am getting nowhere quickly with comet who're today seeking me to pay for a hundred pounds for me to possess my unrepaired notebook delivered in my experience, I'm informed when I don't spend this my notebook which charge me 349.99 won't be delivered to me. I have informed them that I'd like what I'm eligible for the notebook fixed underneath the guarantee and delivered to me. So far no pleasure they're maintaining a thing that goes to me which I paid for. I also got informed on 16/03/09 the notebook hadn't gone away to manufacture until 12/03/09. Yet was informed on 6th he was still attempting to decide if it'd been broken also got informed on 16/03/09 he'd not started onto it till 13/03/09. Also comet say they delivered the notebook to some fujitsu manufacture which is fujitsu who're declining to correct it and challenging the cash for this to be delivered unrepaired.in my estimation for that notebook togo such as this in this short time of period underneath the purchase of products Work it wasn't fit-for the reason and never of acceptable quality. After numerous emails and characters I've nowadays obtained a notice from comet HQ which nowadays there are other activities put into the reason behind the notebook overheating and reduction, I've been informed when I'd like my notebook back fixed I'll need to spend them 200 and fifty-three kilos and fourty six pence, or even to have my very own notebook delivered if you ask me unrepaired I'll need to spend ninety-nine lb and fourty eight pence. Be informed never get from COMET or FUJITSU since you may wind up having products you taken care of held by them if you don't spend to obtain them back. I WOn't purchase from COMET again and that I won't by something that is created by FUJITSU again both.


Offender: Comet

Country: USA

Category: Shops, Products, Services

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