I was ripped off also by AT&T but I fought them back and won.
They conned me into switching from Pac Bell to AT&T Broadband with unlimited local service and 180 long distance minutes for $28.95/month. They messed up my phone lines and charged me long distance minutes for local calls. They overcharged me for international calls and said they did not know the rates. The customer service people were rude and unhelpful.
One night I received a threatening phone call, I thought I was being stalked. It was from a collection agency put on me by AT&T LONG DISTANCE! They had slammed my line and double billed me to the tune of $213.00 for long distance calls. I fought tooth and nail and they fought back. AT&T Long Distance lied and their people were rude and arrogant. But I am a fighting woman and went to the Public Utitlities Commission in California and to the FCC on them. It took two months and all of my theatrical talents to finally get them off of my back. AT&T Broadband finally apologized and removed the charges even after they did not want to. They tried to pretend that they did not understand.
I told them I was not afraid to go to court on them because I knew my rights. They are afraid of the PUC and the FCC and don't want to deal with them. They also sent me extra money but I sent the checks back with a nasty letter cursing them out. I also got them to take my name off of their mailing lists for ten years.
Fight Back! Fight Back! Fight Back!
You don't have to take their crap.
0 comments