We hired Mr Sandless Albany to restore our living room, 2bedrooms, hall and stairs. Being assured our presence was not necessary we went to work. They never informed us they would need to remove the stove for access to the 2-40 wiring.
When I returned home from work I found every piece of equipment and tool strewn about covering the unprotected new Allure plank flooring. The floor was unrepairable y scratched from the equipment and tools and the removing of the stove. Upon further examination we noticed a clear coat substance trail leading from the Living room and hall straight through to the back door (Foot prints). We assumed this to be varnish but were told by Donn the owner its not varnish but would not tell us what it is. (company secrete). When we asked Donn why they did not protect the new floor they were not working on he calmed it was our responsibility as customers to know they would be working there and we should have taken steps to protect the floor. Really I took a survey of local contractors they all agree it was Donns responsibility to protect our new kitchen flooring.
I should also add the central air was running full blast with every window and door open. The central air is broken we were told by the heating and cooling company not to run the system until they could repair it. It will create further damage. When we bought this to Donns attention and pointed out they never mentioned the need for air conditioning. Again like the moving of the stove, had they pointed these things out to us. Donn claims we should have posted a note on the thermostat. So I should Closed my place of business for the day lost money so I could babysit there irresponsible a*es. This all began July 8 and was to be a one day job.
Don returned July9 to fix the problems we had with the wood floors they were hired to finish. He fixed any and all of those problems and returned again Monday July11 to make an attempt to fix the damage to the kitchen floor. The scratches remain and he camouflaged The shiny (not varnish according to Donn) footprints. I feel this is a temporary fix to a permanent problem created by them. We contacted Allure Flooring company and were told the scratches cannot be repaired and the shiny footprints would most likely reappear after what ever he used to camouflage them wares off this is a twenty year floor we havent even moved in. I should also mention On July 9 we gave Donn a check for $1,000.00 in good faith expecting they would replace the floor if it could not be repaired to our satisfaction. It is not to my satisfaction. Donn flies off the handle at any criticisms of there work. He"ll spout off about what a great guy he is and how far he goes to make his customers happy. Never once has he apologized to us or taken into consideration how this has affected us. Its all about Donn. He has gone so far out of his way to place the blame on us. Its disrespectful for him to come into my home destroy my property and then blame me like this is somehow my fault. I'm tired of his baby fits his temper I no longer will allow him or any of his employees in to my home we are suing him for floor replacement. I have contacted the Better Business Bureau. I have filed a complaint with the attorney general office and will continue to tell my stories to everyone who will listen and I own a barbershop lots of people to spread the word to.
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