I had Mr. Sandless refinish my hardwood floors. After doing a sloppy job, I was not satisfied with the job. Dirt and dust bunnies were permantly enbedded in the finish. Also, the finish didn't extend to the edges of the floor. I was told they would return to fix the problem. Of course they never ...
First of all the instructions for cleaning are only in english and most people who mop floors in the US use english as a second language. Secondly, the care of this floor is distinctly different than the care of a polyurethane based floor finish. The cleaner provided indicates on the label the ...
I have included the text of the complaint letter that I submitted to the BBB and the State of Pennsylvania's Attorney General's Office of Consumer Advocacy: The BBB confirmed that they have communicated my complaint to Mr. Sandless around May 4th. As of June 5th I have not received any confirmation ...
The owner said my wood floors would come out beautiful. After his employees did the floors, they said I should not use the sandless method, wood floors need sanding. If the owner told me that I wouldn't have used him. He said his work was guaranteed but he never showed up for the follow up ...
The worst contractor experience ever! They made my house unlivable for 2 months. I contracted this company in late 2009 to refinish my wood floors. Jesse Brown was the listed owner at that time, with Justin Johanssen working as office manager. I called and was given a phone estimate - I described ...
I am not in this business... They did our wood floors. 2 rooms turned out to be terrible... When called I was asked to pay extra to do it Right... Why didnt you do it right first place??? Owners didnt even bother looking at it... He even told me on the phone that I was a tough guy, calling him on ...