This horrible experience all started just before Christmas in 2010. I decided that it was about time to propose to my wonderful girlfriend of 5 years. I went in and started browsing their jewelry selection and found a princess cut solitaire ring that looked great. The sales person told me the ring was. 5 carat. This ring was on sale as the ring was previously returned. The tags didn't have any information on them. It just said 14K WG princess cut. The clerk looked it up and said the ring was. 5 carat.
I brought it to a jeweler two months later and the jeweler informed me the ring was NOT. 5 carat and was only. 38 carat!!! It was stamped. 38 inside the band only visible under magnification. The problems only get worse from here. I went to return the ring and it was just outside the return date. After some ranting I got them to allow me store credit towards another ring. The new one was a 1 carat bridal set. This rings had all the tags with all the information. Sounds good right? WRONG! This ring was an "invisible setting ring".
My fiance brought the new ring in for a cleaning after two weeks of owning it. They cleaned the ring using an ultra sound machine. When the ring was handed back to her, she quickly noticed that it was missing a diamond in the invisible setting. JC penney agreed to have the ring repaired since it broke in their machine. A few weeks later we get the ring back. Everything looks ok. 10 days after having the ring repaired, another stone started to lift out of the setting! We went back and they agreed again to have the ring repaired.
After another couple weeks the ring came back NOT REPAIRED!!! They agreed to send it back out again!!! 2 weeks later the ring comes back with a notice stating that It cannot be repaired! At this point I am furious, it's been months and she's only been able to wear the ring for a couple weeks. I want a full and complete refund. After all the fraud on the first ring and the junk quality on the second ring, I feel I am entitled to a full refund. They want to exchange the ring instead. They claim its outside the return period! WELL IT BROKE IN YOUR CLEANING MACHINE WITHIN THE RETURN PERIOD!!!
You're the ones that sent it out for repair for weeks on end only to have it still broken! Well, the ring they want to exchange it with is supposed to be the same exact one. Except the color on the one they want to exchange it with is a "K" and I BOUGHT A "J". Also the the one they want to exchange it with has obvious inclusions everywhere! This is unacceptable, after screwing me over on two rings, I don't want anymore junk from here. Finally after multiple complains to the BBB and to the corporate office, I got another JC PENNEY store in ROCHESTER to grant me my refund!!!
Worse of all, the person that sold me the invisible setting ring informed me AFTER IT HAD BROKE that all invisible setting rings have problems!!! Thanks for telling me after I BOUGHT IT!!! You could have told me when I was looking at it, but you'd rather lie to me and say how great the ring is when you know fully that the ring is going to break in the near future. THIS IS JUST PLAIN FRAUD!!! Do not buy jewelry from jc penney! They will lie to you about the size of the ring and they will lie about the quality! Then they try to keep your money after they get done screwing you!
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