Complaint / Review
Best Western Plus Gateway Inn & Suites
4th of July Nightmare

The whole stay was terrible, first there was no air on the 4th floor the window was open, which cause flies to come in, the room smelled of heavy smoke the carpet was dirty, there was urine on the toilet seat., I had no housekeeping service the whole time I was there, the hotel ran out of food for the guest, the pool floor was peeling, the gym equipment didn't work. The owner of the hotel did call me at home to apologize, but I fill I need to be refunded what I was charged.