If you lost your receipt and paid cash, HD takes advantage with what they call "the lowest price in the past." I just bought a "stainless steel BBQ." The sticker showed that the old price was $299 and the new price was $174 (item # 039953526176). They only received 6 of these, and I bought one of the two that were left after a couple of days.
When I tried to return it without a receipt, they told me that their system was showing $149 as the "lowest price." I am wondering where and when they offered this item for $149. Naturally, they are not able to provide that answer. I believe that they just don't want to tell customers "we give you $25 less for not having a receipt." The customer can't prove that they never offered the item for that price, and obviously these kinds of lies are not against the law.
I have had this experience in the past as well. Always when I try to return something for store credit, they claim that the item was offered almost for free in the past.
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