Usacomplaints.com » Shops, Products, Services » Complaint / Review: Bluefly.com - Poor customer service. #684372

Complaint / Review
Bluefly.com
Poor customer service

I'm forced to talk about my Bluefly encounter below on usacomplaints.com for possible consumers to think about.

I Would had annually-extended $40 credit with Bluefly which was set-to end, therefore I bought a-shirt which was just a little greater than the credit amount. The top came, also it was too little. (Like A side note, their dimension works unbelievably tiny. I would approached them ahead of time to ask about the dimension of the top under consideration, plus they explained to-order one-size up, that we did. The XL top I obtained healthy just like a moderate; I'd to switch it to get a size XXL, and at 6' high/44" torso/a lean 190 pounds, I've never needed an XXL in my own existence; Iam sporting a Ralph Lauren henley top in dimensions big as I sort this.) I was directed by their telephone repetition that Bluefly provides no immediate trade, and also the process is the fact that I'd need to buy a minute top (the XXL) although I'd get a return minus delivery when the XL came back again to them. Appears like really an traditional program to get a 2011 online fashion store, but therefore be it, I thought.

Fourteen days go, after which I get a contact from Bluefly declaring that I Have been released a CREDIT for that XL top they will have gotten back. I contact the organization to cry bad, and also the telephone representative recently will follow me that I am due the reimbursement & she is sorry for that trouble. I get another mail from Bluefly today informing me that they can just matter me shop credit according to business plan.

What really irks me listed here is that I was guaranteed TWICE that I Would be obtaining a reimbursement, after which twice they reneged on the promise. Today Iam left with almost half the credit I'd initially had because of delivery costs, and I've settled them entirely via my Credit card to get a top that I was just truly buying to make use of up my expiring credit to start with.

Potential customers take take & create very sure you are buying the right dimension product: Zappos they ain't.


Offender: Bluefly.com

Country: USA

Category: Shops, Products, Services

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