Hello—
I feel compelled to share my Bluefly experience here on usacomplaints.com for potential shoppers to consider.
I'd had a year-long $40 credit with Bluefly that was set to expire, so I purchased a shirt that was just a bit more than the credit amount. The shirt arrived, and it was too small. (As a side note, their sizing runs ridiculously small. I'd contacted them in advance to inquire about the sizing of the shirt in question, and they told me to order one size up, which I did. The XL shirt I received fit like a medium; I had to exchange it for a size XXL, and at 6' tall/44" chest/a trim 190 lbs, I've never required an XXL in my life; I'm wearing a Ralph Lauren henley shirt in size large as I type this.) I was instructed by their phone rep that Bluefly offers no direct exchange, and the protocol is that I'd have to purchase a second shirt (the XXL) though I'd receive a refund minus shipping once the XL arrived back to them. Seems like quite an archaic system for a 2011 online fashion retailer, but so be it, I figured.
Two weeks pass, and then I get an email from Bluefly stating that I've been issued a CREDIT for the XL shirt they've received back. I call the company to cry foul, and the phone rep yesterday agrees with me that I'm due the refund & she's sorry for the inconvenience. I get another email from Bluefly this morning telling me that they will only issue me store credit as per company policy.
What really irks me here is that I was promised TWICE that I'd be getting a refund, and then twice they reneged on their pledge. Now I'm left with nearly half the credit I'd originally had due to shipping fees, and I've paid them in full via my Visa card for a shirt that I was only really purchasing to use up my expiring credit to begin with.
Prospective customers take heed & make absolutely certain you're purchasing the correct size merchandise: Zappos they ain't.
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