On 03/09 I signed a contract to have US Moving and Storage handle my move from Centreville VA to Ashburn VA. (about 15 miles). They bid on my Virginia job from a website form I completed to obtain moving quotes. When I inquired I was told they had movers all over the tri-state. *Yet later charged a fee to travel from a warehouse in MD to VA.
The movers arrived 1.5 hours late and made the move a nightmare. After packing up and departing from my (old) Centreville apartment and upon arrival at my (new) Ashburn apartment, the driver started to have the 2 movers slowly bring items into the new apartment. However once we started discussions about payment and I raised my objections; they locked down the truck and threaten to remove all my belongings (already packed in their truck). I had tax returns, bank statements and everything I owned on that truck. I was informed if I did not pay the nearly $2,000 they would leave with my property. This is not even close to the terms/cost I agreed to.
There was mass confusion of actual charges vs. Credits on my account. I called the Police Dept and upon their arrival they informed me this was a Civil Matter and said the movers could leave with my property if we did not agree over the payment amount. I was very upset, stressed and frankly nearly in shock that this was even possible to occur.
Joseph & Irina were the contact persons prior to the move. When the driver was over charging me I called Joseph three times and each time he agreed I did not have to pay the misc cost. However each time I got off the phone Alex (driver) disagreed. I discussed with them relentlessly the terms/amounts. Joseph changed his mind he said in the fourth telephone call and then on the fifth call; I want to give you credits but now you called the police. * But the agreed upon credits never came not that night and not since this time. The only credit is the $328.00 which was to reverse of an accidental charge of $164.00. (Again part of their confusion game). I signed several slips of debit, but credits were to follow when move was completed. I asked for the owners name they refused to offer this. The driver would not give me his full name either. The movers DOUBLE charge me and threaten to remove all my property. It was midnight and clearly I was being placed under duress.
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