I brought my computer in to be fixed by the geek squad at Best Buy in Rocky Mount, North Carolina. They claim they could not fix it so they sent it to the technicians in Kentucky. After keeping the computer for almost a month they sent it back to the store. I brought the computer home and the same problem persisted. This is not the first time that I have brought the computer into the Rocky Mount store to be fixed. After speaking to several people in the geek squad and employee relations to no avail. It seemed like nobody knew what they were doing and most
lied to me as where the computer was and its status.
I eventually spoke to Kenneth Cormier who assured me that the computer would be replaced or I'd receive the accessory that did not work. The next day I received a call from Henry Taylor who vacated everything Kenneth Cormier had said. As soon as I answered the phone he was very combative and abusive to my wife and myself.
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