Purchased a refrigerator, range, and dryer from home depot on 12-27-03. Told at time of purchase that the range was not in stock so it had to be ordered, but not to worry it would be in with in 5 days.
I called them after 5 days and was told that the estimated arrival date on the range was 1-6-04. I was also told that they would send a fax to the installer when the range came in and then I would recieve a call from him within 24 hours. I never recieved a call so about 3 or 4 days after the estimated arrival date I called home depot, only to be told that my appliances had been sitting there all week and no one had faxed the installer.
The installer didn't call me for about another 4 days. When he did call he was only willing to deliver between 2 and 5 in the afternoon. I work 2nd shift so this time frame was unacceptable.
I had to call home depot and complain. The installer called the next day to say that he would be there at 9 am on 1-16-04. The installer took the appliences out of the boxes outside on the sidewalk and hauled them into the house on a dollie. The installer is one man and a cart to move six appliances!
After the installer left I noticed a large dent in the side of the range and two large dents in the side of the dryer. It was to late to call and complain because I had to go to work. First thing the next day I called to tell HD about the damage and they were very nice about it.
A new range was order and 10% compensation was offered on the dryer which I accepted. A week later I recieved a call from HD asking if I was going to be picking up my new range or would I like to arrange installation. I told her that I already paid for installaion of the damaged range so I expect free installation
of the new one.
About two minutes after this phone conversation, a manager called back and asked me to tell him exactly how the range became damaged! A few days later the new range was brought in by the same man and it had an even bigger dent in the side. The installer was damaging the appliances with his dollie!
I again called HD and now they didn't want to talk to me, everytime I called they would transfer my call about 15 times to people that had no idea what I was talking about.
Not wanting to go through another long phone conversation I went to HD to get everything sorted out. While I was their I noticed that they keep records of our phone calls in a computer file. Half of the info in this file was wrong or had been exaggerated.
Finally I told them to come get their range and to give me my money back. It took them about two weeks to come get the range. Now I am left with out a range because I have to wait for them to put the money back on my debit card.
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