Victory Van Lines is NOT what they advertise themselves to be and at this time I am considering legal action against them.
From the start, I asked the company if my furniture would be delivered by May 1st and they agreed both verbally and in writing. They ended up delivering my property 7 DAYS LATER (May 8th) without any apology or remedy. When I brought up the fact that they guaranteed me a May 1st delivery numerous times - both verbally and in writing - they told me that I was given a window of 8 days during my in-house estimate (apparently this was fine print on the form that date was not listed on the estimate I was given).
When I brought up that I have numerous emails where they agreed to the May 1st date they told me the emails - although they say "binding" are an estimate - not a contract. The day of the move my leather sofa was damaged in three places because the movers insisted on pushing it through the door frame without wrapping it. When I called my phone calls were not answered for days and Sherif, the move manager, sent me a text message indicating when the delivery would finally come - after pushing it back three times. A text?! How unprofessional.
His boss Michael is no better. He never even responded to my initial email outlining the damages and problems on move day. Now, today they are delivering my furniture and refuse to reassemble the items they dis-assembled claiming it is not part of their job - despite the fact that by phone Michael and Sherif guaranteed this would be done, and ON THE CONTRACT it states disassembly and reassembly. I am in shock at how poor their service is.
This is the worst service I have ever had and it borders on criminal. I want the world to know that they should avoid Victory Van Lines!!!
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