Please do not use this company! We selected Victory Van Lines after seeing their rating on BBB. However, it is very misleading. We moved from one state to another. Signed agreement more than two months in advance with office salesperson. Obtained in-home estimate because we had large home with lots of valuable contents and extensive artwork. We were assured this was the best company, everyone was so experienced. The company manager, Sherif did our in-home estimate and we entered a binding contract for our move. 1st clue was that we had to insist on binding contract.
The horror began with the move. We paid for full pack and move. Nothing was labeled, or packed carefully. Several broken valuable items. But, the worst part is the violation of federal law. The company showed up with young men, who frequently spoke in their Serbian dialect, that try to nsist on signing blank documents before starting. Beware! Then state there will be extra charge if load is overweight when they get to truck stop scales. Why should it be overweight? We had in-home estimate by best in company. We sold or got rid of many items after estimate. No problem right? WRONG!
They brought truck too small for household contents. Then the General Mgr Sean Scott tells you the over weight charges will be $. 55 per pound and you have no idea what this means and it's not part of your binding contract. They arrive with your belongings but you have to pay over $2500 more in fees before they will take one thing off truck!!! Sean tells me he's doing me a favor and charge $. 35 a pound because it's a beautiful Sunday.
They delivered 2nd truck week later for another $1000 and tell you they're doing you favor because they shaved off a few dollars.
The piece-de-resistance is when you inform them they've violated federal law that says in case of binding contract, a revised contract must be done before one item is loaded. They show you a fully completed fraudulent form with a fraudulent signature, you have never seen before to cover their butts!!! The form has weights, dollar amounts that were impossible to complete before move because they told you they must go by scales at truck stops! Any company that forges your signature and a federal form should be in jail and not in business!!!
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